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Missing banner - by kirashone - on WordPress WooCommerce support

This topic has 15 replies, 4 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

kirashone

Participant

October 6, 2015 at 09:13

Hi Sir,

i have few questions for you.

1) Missing “shop” page banner. Please refer to the image link below.
http://imgur.com/drVVze0

2) i can’t import blanco-revolution-slider-sample.txt file on Revolution Slider.

3) how do i change Textures on my website? Please refer to the image link below.
http://imgur.com/GPs63zv

4) Regards to the Woocommerce, do i have to run the setup wizard? Any guide on what should i do? because i’m very new to Woocommerce.

5) I feel there is something quite difference with my website, i want it look almost like your website. https://www.8theme.com/demo/blanco-wo/

6) I tried to change heading logo color but the css failed to overwrite, can i know what’s the reason to it? i changed in custom.css and default.custom.css but still failed to change the logo color.

Thank you
Sean

Please, contact administrator
for this information.

#91637 Copied Theme version: Latest WooCommerce version: Latest

14 Answers

Brian Johnson

Member

October 6, 2015 at 09:54

Hello
1. I have added this element via appearance->menu. Please check you site.
2. Please ask your host to enable ZIP Extension for PHP and retry to upload slider settings.
3. Please navigate to the dasboard->blanco->Color-Scheme and upload backgroud image from “patterns” folder which comes with our theme package.
4. You may visit woocommerce support for general questions – . Also we will be glad to answer any certain question abot shop adjustments in our theme.
5.Please rename default.custom.css in wp-content/themes/blanco/ to custom.css via ftp or host panel.
6. Please ask you host to enable php zip extension.
7. Don’t hesitate to contact us in case any further assistance is needed.

Regards,
Brian Johnson

#91658 Copied

kirashone

Participant

October 7, 2015 at 07:50

Hi Sir,

1) there is no Revolution_Slider.zip file on your download theme so i can’t upload into the revolution slider. Or can you upload it for me? i don’t have revolution_sliper.zip on me.

2) If i rename default.custom.css in wp-content/themes/blanco/ to custom.css via ftp or host panel, i will have 2 custom.css on the theme. So should i just delete away default.custom.css?
Or can you do the adjustment for me?

Thank you

Please, contact administrator
for this information.

#91988 Copied Theme version: Latest WooCommerce version: Latest

kirashone

Participant

October 7, 2015 at 09:00

Hi Sir,

1) there is no Revolution_Slider.zip file on your download theme so i can’t upload into the revolution slider. Or can you upload it for me? i don’t have revolution_sliper.zip on me.

2) I solved the custom.css thing. Now left with revolution slider:)

thank you

#92031 Copied Theme version: latest WooCommerce version: latest

Brian Johnson

Member

October 7, 2015 at 09:05

Hello.

You cannot import blanco-revolution-slider-sample.txt in Revslider because of php error message which means that hosting provider did not enable or include php zip extension. This extension is obligatory for Slider demo content to be loaded. Please ask your host to enable it.

Regards,
Brian Johnson

#92036 Copied

kirashone

Participant

October 7, 2015 at 09:40

Hi Sir,

just checking with out, i changed my logo font-style and it reflected on my desktop but the font-style doesn’t reflect on mobile phone when seeing it. And when i load the website using my phone, the home page loaded straight away in the middle instead of from top to bottom.

Thank you

#92056 Copied

Eva Kemp

Support staff

October 7, 2015 at 13:31

Hello,

As I see logo is shown fine on mobile:
http://storage2.static.itmages.com/i/15/1007/h_1444221012_6621665_3d34f5ad76.png
Please show a screenshot of the issue for better understanding.

Regards,
Eva Kemp.

#92203 Copied

kirashone

Participant

October 9, 2015 at 05:04

Hi sir,

The logo font-style using mobile View and pc view is different, please look into my website logo and see the different. And another issue is when using mobile to load the page, It loaded at the middle instead from the TOP.

Thank you

#92647 Copied Theme version: Latest WooCommerce version: Latest

Eva Kemp

Support staff

October 9, 2015 at 08:24

Hello,

Could you please show a screenshot of the issue?

Thank you.
Regards,
Eva Kemp.

#92704 Copied

kirashone

Participant

October 11, 2015 at 16:40

Hi Sir,

1) This is the logo font-style using desktop to view.
http://imgur.com/I4oA33f

2) This is the logo font-style showing when using Mobile phone, this font-style isn’t what i want, i want it to appear to be the same like desktop.
http://imgur.com/xfnzpT5

3) When loading my website using mobile phone, the home page appear straight in the middle instead from the top.
http://imgur.com/smZmVPr

Thank you.

#93056 Copied Theme version: latest WooCommerce version: latest

Jack Richardson

Support staff

October 12, 2015 at 10:26

Hello,

As I see on desktop view the logo font is still “Georgia” despite your changes in custom.css (screenshot http://prntscr.com/8qdu4w ). Please read this article regarding the custom font installation https://www.8theme.com/blog/how-to-add-custom-fonts-in-wordpress-themes/

3) When loading my website using mobile phone, the home page appear straight in the middle instead from the top.

Sorry but this request is not quite clear, mobile version is loading without problems and there are no options in theme to change page loading direction.

Best regards,
Jack Richardson.

#93186 Copied

kirashone

Participant

October 13, 2015 at 09:14

Hi Sir,

1) Please have a hard refresh, on my desktop showing font-style “Monotype Corsiva”.
I changed custom.css and style.css to “Monotype Corsiva” but when using mobile it’s still appearing to be “Georgia”. Please advise.
https://imgur.com/I4oA33f

2) When using IPHONE safari, the loading direction appear straight in the middle instead it should appear from the top. Please fix it.
https://imgur.com/smZmVPr

Thank you!

#93503 Copied Theme version: latest WooCommerce version: latest
Jack Richardson

Support staff

October 13, 2015 at 15:28
Hello,

1. I’ve installed the font: uploaded it to wp-content/themes/blanco directory and added this code in custom.css file:
```
@font-face {
    font-family: Monotype Corsiva Regular;
    src: url(http://www.makiyolens.com/wp-content/themes/blanco/Monotype-Corsiva-Regular.ttf);
}
```
Now font is working fine. Clear browser cache and check.

2. What exactly is loading in the middle?
Are you talking about some product? How can we replicate the issue and what exactly we should see as now we can’t find any problems with the site loading on mobile.

Thank you.

Best regards,
Jack Richardson.
#93645 Copied
kirashone

Participant

October 14, 2015 at 06:32

Hi Sir,

it only happen to IPHONE safari browser, you try to use your iphone to load it and you will understand.
When the page appear it does not appear from the top but instead it appear in the middle of the page.

#93736 Copied Theme version: latest WooCommerce version: latest

Jack Richardson

Support staff

October 14, 2015 at 08:12

Hello,

We’ve checked your site in Safari browser on iPhone 6 and there are no problems with site loading, here is the screenshot http://prntscr.com/8r47mk
Please clarify version of your phone and Safari browser.

Best regards,
Jack Richardson.

#93749 Copied
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