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Missing category on category showing for shop page layout

This topic has 6 replies, 3 voices, and was last updated 3 months ago ago by Jack Richardson

bradbrad

Participant

July 2, 2024 at 18:31

On this page: https://www.bellabaci.com/buy-bellabaci-products-online/ it is not displaying the category Genie Cremes in the slider even though in the Spotlight Categories.

Please, contact administrator
for this information.

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support staff only.

#402795 Copied Theme version: 9.3.13

5 Answers

Rose Tyler

Support staff

July 3, 2024 at 07:43

Hello bradbrad,

We hope this message finds you well.

Could you kindly update the theme and plugins at your earliest convenience, followed by clearing the cache? Once completed, please inform us about the outcome.
https://xstore.helpscoutdocs.com/article/63-theme-update
https://xstore.helpscoutdocs.com/article/37-plugins-update

We appreciate your cooperation.

Best Regards,
8Theme’s Team

#402849 Copied

bradbrad

Participant

July 3, 2024 at 11:21

Thank you. All updated, cache cleared, still not showing the Cremes category on the shop archive page (but it is showing on the category pages). Please urgently help me show the categories in the Spotlight categories so we aren’t missing any. https://www.bellabaci.com/buy-bellabaci-products-online/

#402892 Copied

Jack Richardson

Support staff

July 3, 2024 at 15:38

Dear @bradbrad,

We hope this message finds you well. Upon reviewing the issues you reported regarding category visibility on your widget, we have identified that the setting “Hide Categories With All Hidden Products” was responsible for the problem. Seems like the products for making this option correctly works were cached in WP. You can view this setting here: https://prnt.sc/xgPFpusse079.

To address this, we have temporarily disabled the aforementioned option. As a result, all categories should now be visible in your widget, except for those explicitly excluded in the query settings. You can confirm the current display here: https://prnt.sc/4lZ1t9O9rfpO.

We apologize for any inconvenience this may have caused and appreciate your understanding as we strive to ensure optimal functionality of your settings.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#402941 Copied

bradbrad

Participant

July 4, 2024 at 06:28

thank you that resolved the issue – how do I clear the cache? There is currently no cache plugin, so please let me know for future.

#402992 Copied

Jack Richardson

Support staff

July 4, 2024 at 07:33

Dear @bradbrad,

I hope this message finds you well. We would like to inform you of several methods available for clearing cache, which may enhance the performance and display of your website:

1. Browser Cache
2. Cache Plugin Caching Files
3. CDN Cache

Should you not have a cache plugin or CDN, we recommend clearing your browser’s cache or accessing the website using an incognito browser to view the uncached version. Additionally, we suggest utilizing the “Clear Cache” extension to ensure that your browser cache does not interfere with the proper display of your site. You can download the extension from the following link: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn.

Thank you for your attention to this matter. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#403012 Copied
Tagged: category layout fix, missing category issue, shop page layout, woocommerce shop category, woocommerce themes, wordpress shop page, wordpress themes
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