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Missing featured images - by shiz981 - on WordPress WooCommerce support

This topic has 8 replies, 4 voices, and was last updated 9 years, 11 months ago ago by Olga Barlow

shiz981

Participant

December 3, 2014 at 23:55

On Nov 15th, we updated our Legenda theme from version 1.8 to version 2.4.1, on WordPress updated to version 4.0. To date, every theme features were working ok, but today we are missing featured images on all posts (typologies portfolio and blog, as far as we know)…
Any leads on what might be causing this behavior?

Please, contact administrator
for this information.

#27973 Copied

7 Answers

Eva Kemp

Support staff

December 4, 2014 at 12:33

Hello,

Please provide us with FTP and wp-admin panel credentials to check this issue.

Thank you.
Regards,
Eva Kemp.

#28030 Copied

shiz981

Participant

December 5, 2014 at 15:01

Hello,

Credentials in private. Thank you.

Regards,
Vanessa Almao.

Please, contact administrator
for this information.

#28287 Copied

Robert Hall

Support staff

December 5, 2014 at 15:09

Hello,

Sorry, but your credentials isn’t correct. Please provide as well.

Regards,
Robert Hall.

#28289 Copied

shiz981

Participant

December 5, 2014 at 15:26

Sorry,

I’ve missed part of the credentials.
I hope it’s ok this time.

Regards,
Vanessa Almao

Please, contact administrator
for this information.

#28294 Copied

Robert Hall

Support staff

December 5, 2014 at 16:00

As I see you have two Legenda themes. First you need remove old version.

Regards,
Robert Hall.

#28300 Copied

shiz981

Participant

December 5, 2014 at 17:51

Old theme removed, but it doesn’t work though. Should I do any other thing?

Tnx again!!

#28323 Copied

Olga Barlow

Support staff

December 6, 2014 at 08:35

Hello,

Due to your server settings we don’t have permissions either create new file or edit existing. We need to be able to edit files to find what causes your issue.

Besides, please, install default WP theme and check if images are ok when it is activated.

Regards,
Olga Barlow

#28360 Copied
Tagged: best, featured, images, missing, selling, themes, woocommerce
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