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Missing Header background in About Us Page

This topic has 2 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

  • Avatar: eulice
    eulice
    Participant
    June 4, 2023 at 21:51

    Hi,

    My header background is missing, can help to reset it back and guide me how to change it ?

    Please, contact administrator
    for this information.
    #358577 Copied Theme version: 9.1.6
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 5, 2023 at 06:49

    Hello, eulice,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We suggest disabling all third-party plugins (including cache plugins and server cache) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Best Regards,
    8Themes Team.

    #358590 Copied
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