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Missing Icons - by sukhy2001 - on WordPress WooCommerce support

This topic has 24 replies, 4 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

sukhy2001

Participant

October 5, 2015 at 20:47

Hi

Icons off the site have disappeared, all the arrow and social media icons are no longer there. I did reinstall the theme but no luck, then I deactivated W3 Total Cache and icons come back. So, I believe I have to disable or enable something within the W3 Total Cache or am I on the wrong path. Thanks for your help

Suk

Please, contact administrator
for this information.

#91529 Copied Theme version: WooPress

23 Answers

Stan Russell

Participant

October 6, 2015 at 08:48

Hello sukhy2001,

unfortunately W3 Total Cache plugin is not officially supported by our theme. If you have problems on your site while plugin is enabled, we recommend you to disable it.

Regards,
Stan Russell.

#91615 Copied

sukhy2001

Participant

October 6, 2015 at 12:02

HI

I can’t disable it otherwise it will slow the site down also within 24 hours of disabling it the database cache will exceed its daily limit (150000) So I don’t have a much of an option.

Thanks
Suk

#91713 Copied
Jack Richardson

Support staff

October 6, 2015 at 12:26
Hello,

Try to add this code in .htaccess file for your site:
```
<IfModule mod_headers.c>
   Header set Access-Control-Allow-Origin "*"
</IfModule>
```
and check icons after that.

Best regards,
Jack Richardson.
#91723 Copied
sukhy2001

Participant

October 6, 2015 at 14:23

hey

Still the same, nothing changed with the code added.

#91781 Copied

Jack Richardson

Support staff

October 6, 2015 at 14:27

Hello,

Please provide us with FTP credentials.

Best regards,
Jack Richardson.

#91783 Copied

sukhy2001

Participant

October 7, 2015 at 13:38

Info Private Content

Thanks

Please, contact administrator
for this information.

#92206 Copied

Eva Kemp

Support staff

October 7, 2015 at 14:10

Hello,

FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#92235 Copied

sukhy2001

Participant

October 7, 2015 at 14:34

should be good now

Thanks

Please, contact administrator
for this information.

#92254 Copied

Jack Richardson

Support staff

October 7, 2015 at 15:16

Hello,

Please specify what directory your site files are located it.

Thank you.

Best regards,
Jack Richardson.

#92266 Copied

sukhy2001

Participant

October 7, 2015 at 15:18

the directory is /public_html/srbox

Regards

#92268 Copied

Jack Richardson

Support staff

October 8, 2015 at 14:05

Hello,

We are working on your query.
We’ll let you know as soon as possible.
Thank you.

Best regards,
Jack Richardson.

#92534 Copied

Jack Richardson

Support staff

October 8, 2015 at 14:55

Hello,

As I see your cache plugin is still active and it occurs difficulties to make any changes while cache is active. So please deactivate it and delete cache folder in wp-content directory on your server. After that notify us to continue investigation.
Thank you.

Best regards,
Jack Richardson.

#92556 Copied

sukhy2001

Participant

October 8, 2015 at 15:23

HI

I have deactivated the cache plug-in. Which folders do you need me to delete as there are 5 folders within wp-content/ cache

Suk

#92564 Copied

Jack Richardson

Support staff

October 8, 2015 at 15:59

Hello,

You need to delete the folder “cache” itself in the directory wp-content.

Best regards,
Jack Richardson.

#92573 Copied

sukhy2001

Participant

October 8, 2015 at 16:35

Files have been deleted.

Suk

#92579 Copied

Jack Richardson

Support staff

October 8, 2015 at 17:58

Hello,

Please clear browser cache and check the site now. Icons are shown:
http://storage7.static.itmages.com/i/15/1008/h_1444323486_5876678_04a5d4535f.png

Best regards,
Jack Richardson.

#92591 Copied

sukhy2001

Participant

October 8, 2015 at 20:59

Thats great thanks

Can I enable the cache plug-in

Thanks
Suk

#92621 Copied

Stan Russell

Participant

October 9, 2015 at 07:19

Hello sukhy2001,

you may enable caching plugin and check your site.

Regards,
Stan Russell.

#92660 Copied

sukhy2001

Participant

October 10, 2015 at 03:28

hi

Less the 24 hours of enabling the cache plugin the icons have gone missing again. Is there anything in the plugin that can be disabled or something.

Regards
Suk

#92962 Copied

Jack Richardson

Support staff

October 12, 2015 at 11:16

Hello,

Please delete the folder “cache” on a server in the directory wp-content again and check the icons after that.

Best regards,
Jack Richardson.

#93201 Copied

sukhy2001

Participant

October 12, 2015 at 14:11

Hi

I deleted the cache as advised and now the site is no longer there. Everytime you go into the site it redirects you the …/wp-admin/install.php page

Suk

#93254 Copied

sukhy2001

Participant

October 12, 2015 at 14:19

So the site is back but the icons are still missing.

Suk

#93259 Copied

Eva Kemp

Support staff

October 13, 2015 at 08:24

Hello,

As I see icons are shown now.
Please clear browser cache and check.

Regards,
Eva Kemp.

#93480 Copied
Tagged: icons, missing, persuasive, templates, woocommerce, wordpress
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