This topic has 11 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Rose Tyler
Hi
I have an issue with my checkout page on the phone as it goes to page 404 automatically, whilst the desktop method allows it goes through.
the website http://www.shamafresh.com
Hello,
I see that you enabled XStore AMP plugin to use a simple version of the site for mobile devices https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/ . What version of the XStore AMP do you use?
Provide us with WP Dashboard and FTP access to your site, please.
Regards
hi
I use Version 1.0.2
hi sorry please see in private area access to both
Hello,
Sorry but I can’t connect to your FTP using credentials that you provided https://prnt.sc/26470jl
Regards
Hi Just checked my host a2hosting and they have checked it, please find the updated username and password
Hello,
This time we are able to connect but you provided access to empty directory https://prnt.sc/2692dz2
We need access to your WP installation.
So, change the destination folder of the FTP user that you created.
Regards
Hi
Sorry, i have corrected the issue.
please see if you can access it
Hello,
Yes, thanks. One of our developers will be able to assist you after the weekend.
Regards
Hello,
The problem was caused by your settings in permalinks (their structure)
You had – /index.php/%year%/%monthnum%/%day%/%postname%/
but now we have changed it to simple one -> http://prntscr.com/26bz3oz
and now it works ok
Regards
Tagged: automatically, checkout, mobile, themes, woocommerce, wordpress
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