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Mobile device showing desktop version ..

This topic has 2 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

Toby

Participant

July 5, 2022 at 09:11

Hi all,

I have created a website on xstore with a separate view for mobile and desktop.

However the website keeps showing as the desktop version when I am on a mobile device.

When I clear the cache the mobile version then shows correctly, however it doesn’t take long before it reverts back to the desktop version for the mobile devices.

Please can you advise on how to fix this?

Please, contact administrator
for this information.

#328736 Copied Theme version: 8.2.2 WooCommerce version: 6.6.1

1 Answer

Rose Tyler

Support staff

July 5, 2022 at 09:22

Hello,

You need to enable a separate cache for the mobile devices in the cache plugin setting. Or if you don’t want to enable that then disable the Mobile header optimization option in Theme Options > General.
Let us know if it helps.

Regards

#328740 Copied
Tagged: design, desktop version, mobile device, responsive, template, woocommerce, wordpress
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