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Mobile Drop down menu not working nor my off-canvas

This topic has 9 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Andrew Mitchell

Imran Khalid

Participant

July 29, 2024 at 16:13

Hi there,

I have installed the theme in my staging website.
However there are some issues as listed below.

1- Mobile Drop down menu not working (before it was working but now it’s not opening the drop down list

2- On my mobile device, the off-canvas/dropdown slide in the customized mobile panel menu located in the footer section is not working. Instead of sliding in, it links to a page. (Same issue as it was working before but now not working)

3- Need to add Trending search on my mobile menu (where the search bar showing up)

Can you please advice asap.

Thanks,

Please, contact administrator
for this information.

#407641 Copied Theme version: 9.3.16

8 Answers

Rose Tyler

Support staff

July 30, 2024 at 07:21

Hello Imran Khalid,

Thank you for reaching out to us with your concerns regarding the theme on your staging website. We appreciate your detailed description of the issues you are encountering, and we are here to assist you in resolving them.

1,2/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

3/ https://gyazo.com/2ed5dede9dbb8227a4e9ac5e7b2d4a9a There is no such option, unfortunately.

Best Regards,
8Theme’s Team

#407727 Copied

Imran Khalid

Participant

August 1, 2024 at 16:38

Thank you for your response.

The plugin was “PRO Elements” when I deactivated my menu and other issues has been solved.

However, I still can’t copy anything from xstore
https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

I need so many things from there.. please advice me the solution for this.

Secondly, there is huge gap between home page content and footer. (attached is screen shot)

Lastly, the website seems very slow, please advice me how to improve the website. I m about the launch the website soon I really need your advice if anyway i can improve and use all the functions.

There is till some glitch i found like (the number in footer is not showing and sometime it dose.. please check it is there anything wrong?

P.S. Trending search, i have seen in many website why i can’t use it here?

Thank you

Files is visible for topic creator and
support staff only.

#408355 Copied

Rose Tyler

Support staff

August 2, 2024 at 08:24

Hello Imran Khalid,

“However, I still can’t copy anything from xstore
https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/” – We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-3qSPNc23KD – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Best Regards,
8Theme’s Team

#408428 Copied

Rose Tyler

Support staff

August 2, 2024 at 08:27

Hello Imran Khalid,

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

“there is huge gap between home page content and footer. (attached is screen shot)” – this is because of this margin https://prnt.sc/QWT0M0JmKJ9P

“Lastly, the website seems very slow, please advice me how to improve the website. ” – Please follow these articles https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ https://elementor.com/help/speed-up-a-slow-site/

We kindly ask you to submit feature requests at the following link: https://www.8theme.com/taskboard/

Best Regards,
8Theme’s Team

#408430 Copied

Imran Khalid

Participant

August 2, 2024 at 13:00

Sure noted will do that..

But i can’t find the way to remove the extra space from the home page.

#408521 Copied

Imran Khalid

Participant

August 2, 2024 at 13:11

Link expired!

#408524 Copied

Rose Tyler

Support staff

August 2, 2024 at 14:21

Hello Imran Khalid,

We appreciate your prompt response.

“But i can’t find the way to remove the extra space from the home page.” – Edit page using Elementor > settings of section > Advanced > Margins – https://prnt.sc/bwtZRObPc0xn
Please clear the cache and check the result.

Here is a new link to files – https://we.tl/t-cI5zsYj3oV

Best Regards,
8Theme’s Team

#408539 Copied

Andrew Mitchell

Support staff

August 2, 2024 at 14:43

Dear Imran Khalid,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#408546 Copied
Tagged: fix woocommerce mobile menu, mobile drop down menu issue, mobile menu fix in wordpress, off-canvas problems, woocommerce off-canvas solution, wordpress mobile navigation troubleshooting, wordpress woocommerce themes
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Mobile Drop down menu not working nor my off-canvas

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