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Mobile friendly not working - by amy - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

amy

Participant

April 12, 2020 at 05:32

My website is not working on my mobile device. It is not mobile friendly.
I just purchase this theme today on April 11, 2020.
Google Console tested and not mobile friendly
Please help me to correct this issue.
I am using wordpress 5.4

Please, contact administrator
for this information.

#233229 Copied Theme version: update feb 2020 WooCommerce version: 4.0

5 Answers

Rose Tyler

Support staff

April 12, 2020 at 08:18

Hello,

Could you provide detailed information with screenshots + temporary wp-admin access?

Regards

#233243 Copied

amy

Participant

April 12, 2020 at 22:39

It is not changing to show in devices correctly.

https://drive.google.com/drive/folders/1tQngFt0BDRNs5x3H7RLFxhQbEuNPPmIG?usp=sharing

Please contact administrator
for this information.

#233314 Copied

Olga Barlow

Support staff

April 13, 2020 at 15:32

Hello,

Try to exclude the legenda/css/large-resolution.css and legenda/css/responsive.css theme files from minification and combination. Clear cache and check if this fixes the issue.

Regards

#233377 Copied

amy

Participant

April 13, 2020 at 21:21

How do I do this?

#233418 Copied

Olga Barlow

Support staff

April 14, 2020 at 17:47

Hello,

In Performance > Minify, scroll down to advance sub-box. There you have the “Never minify the following CSS files:” text-area in which you can enter specific CSS file.
Use relative paths. Omit: protocol, hostname, leading forward slash and query strings.
I.E.
wp-content/themes/legenda/css/large-resolution.css
Or provide us with WP Dashboard access.

Regards

#233463 Copied
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