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Mobile gallery bug after latest update - by sxp666

This topic has 6 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Rose Tyler

sxp666

Participant

March 20, 2021 at 12:34

Hello,
I am using the 3rd option in single product gallery view, and after the last update it adds a giant gap of blank space between the gallery and the next section on mobile view. Changing to the first gallery option works ok.
Can you check it? I changed my option to the first one, if you need me to change it back to the broken one, please tell me.

https://pasteboard.co/JTtPJ1d.png
https://pasteboard.co/JTtPQcY.png

Please, contact administrator
for this information.

#280243 Copied Theme version: 7.2.6

5 Answers

Rose Tyler

Support staff

March 20, 2021 at 13:03

Hello,

Download slick.min.js file from this page – https://dropmefiles.com/8k9jP , reupload the file into wp-content/themes/xstore/js/libs/ folder, via FTP. Then clear cache and check.

Regards

#280246 Copied

sxp666

Participant

March 20, 2021 at 13:51

nothing happened, changing back to the buggy display still produces the blank space

#280250 Copied

Rose Tyler

Support staff

March 20, 2021 at 14:06

I do not see the problem on your site now. Please clear cache and check one more time.

Regards

#280251 Copied

sxp666

Participant

March 20, 2021 at 18:21

I don’t have the problematic gallery active, but the first one, as I mentioned in the original post. If you would like to investigate on the live website, I could reenable the problematic one so you can see the issue for yourself. But as this is a serious issues for my visitors, I can’t leave it this way for a long period of time

#280269 Copied

Rose Tyler

Support staff

March 21, 2021 at 14:04

Hello,

Please follow this – http://prntscr.com/10rlp0o Once you re-upload the file and activate the problematic gallery, clear cache of your mobile browser and check. This should fix the problem.
If not, provide temporary wp-admin and FTP access, so I can pass the problem to our developers for further investigation.

Regards

#280323 Copied
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