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Mobile header is periodically stops working

This topic has 6 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

nixatsnow

Participant

February 2, 2022 at 23:35

Keeps happening more and more.. tried with cache cleared on the actual device, and again with cache not cleared on a different device.. still hit and miss..

in the below video, on the 27 second mark, if the url is specified as website…/SHOP/ then it displays the correct mobile header.. but we cant ask customers to type very specific URLS which are also not advertised.. just because our theme does not load properly…

https://share.icloud.com/photos/03ehzXJU76slxstABFHVK_5iA

8theme support login to the wordpress admin is provided in the private content area.

Please, contact administrator
for this information.

#315993 Copied Theme version: 8.1 WooCommerce version: 6.1.1

5 Answers

Olga Barlow

Support staff

February 3, 2022 at 12:17

Hello,

Keep this option disabled https://prnt.sc/26nu0du if you have issues with the mobile header cache.

Regards

#316036 Copied

nixatsnow

Participant

February 3, 2022 at 12:20

Option for mobile content optimization https://prnt.sc/26nu0du was already off.

#316038 Copied

Olga Barlow

Support staff

February 3, 2022 at 12:49

Hello,

Because I disabled that before my reply.

Regards

#316048 Copied

nixatsnow

Participant

February 3, 2022 at 12:52

oh ok. thx!

#316051 Copied

Olga Barlow

Support staff

February 3, 2022 at 13:08

You are welcome.

Regards

#316057 Copied
Tagged: header, mobile, stops, themes, woocommerce, wordpress, working
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Mobile header is periodically stops working

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