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Mobile header showing as desktop header sometimes (iPhone/mobile)

This topic has 4 replies, 2 voices, and was last updated 9 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: Victoryunderwear
    ryan
    Participant
    February 6, 2024 at 21:07

    Hey there, randomly my header will display as a desktop header on mobile. Wondering what causes this!

    Thanks

    Please, contact administrator
    for this information.
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    #382629 Copied Theme version: 9.2.7
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 7, 2024 at 05:24

    Hello, @ryan,

    Thank you for contacting us and for using XStore.

    We kindly request that you disable the following options: “Mobile Optimization” under XStore > Theme Options > General/Layout

    And “Remove Query Strings From Static Resources.” under XStore > Theme Options > Speed Optimization After doing so, please clear your mobile browser’s cache and verify the outcome.

    We trust this will resolve your issue.If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Yours sincerely,
    The 8Themes Team

    #382640 Copied
    Avatar: Victoryunderwear
    ryan
    Participant
    February 7, 2024 at 05:47

    All set! Thanks!

    #382643 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 7, 2024 at 05:52

    Hello, @ryan,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #382646 Copied

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