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Mobile isnt looking the same as desktop version

This topic has 2 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

spiceretail

Participant

September 19, 2023 at 12:56

Website is functional on desktop but not functional on mobile
Periodically coming up with ‘Fatal Error’

See Screenshots Below:
How its meant to look on mobile: https://ibb.co/qBPgHVF
How it is live on Mobile: https://ibb.co/JnCx7LX https://ibb.co/9bBk6hM

Also haven’t tested it on a tablet yet

Note: Website is under maintenance mode so isn’t visible to the public

Please, contact administrator
for this information.

#367880 Copied Theme version: 1.0 WooCommerce version: 6.3.1

1 Answer

Tony Rodriguez

Support staff

September 19, 2023 at 13:28

Hello, @spiceretail,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have deactivated the XStore AMP plugin for you. We have also recorded a video for your reference.

We kindly invite you to watch the video provided here for your reference.
https://www.veed.io/view/cce75ad8-8a29-43cd-86ba-0257cce9e6c2?sharingWidget=true&panel=share

It appears that this issue is related to the XStore AMP plugin. Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

Best Regards,
8Theme’s Team.

#367887 Copied
Tagged: fix mobile desktop view, mobile desktop discrepancy, responsive woocommerce themes, woocommerce templates, wordpress mobile issues, wordpress template solutions
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