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Mobile Issues - by ckato - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Olga Barlow

ckato

Participant

November 13, 2015 at 00:58

When viewing my site on my iphone I ran into a few viewing problems.
1. https://drive.google.com/file/d/0B0NiwxdUOIY5Wm1qX0RUUUVoZlU/view
The full width image has a white margin on the left. This happens with my image on the about page too.

2. https://drive.google.com/file/d/0B0NiwxdUOIY5eUZzR1JPM012Tnc/view
I am asked to setup my main menu when I already did.

3. https://drive.google.com/file/d/0B0NiwxdUOIY5X0dUNEtMeWhOMEU/view
My row with the different information boxes that animate on hover do not appear correctly.

Please let me know how these issues can be resolved. Thank you!

#99208 Copied

8 Answers

Eva Kemp

Support staff

November 13, 2015 at 09:57

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Also check if you selected menu for “Mobile menu” in Appearance > Menus > Manage Locations tab.

Regards,
Eva Kemp.

#99241 Copied

ckato

Participant

November 13, 2015 at 15:14

Thank you for your assistance!

On the home page it would be great in the mobile version if the main picture that is displayed with the word animation over it is full width in and fixed so only the words animate across and the size doesn’t change.

Please, contact administrator
for this information.

#99307 Copied

Jack Richardson

Support staff

November 14, 2015 at 08:28

Hello,

I’ve checked your site and haven’t seen white space near the image:
http://storage9.static.itmages.com/i/15/1114/h_1447486071_2904981_20ab5567a5.png

What device are you checking in?

Best regards,
Jack Richardson.

#99375 Copied

ckato

Participant

November 15, 2015 at 07:28

My iphone 5 shows the white margin on the right and the rest of the information displayed in the row is messed up.
Do you know how this can be solved?

Thank you!

#99497 Copied

ckato

Participant

November 18, 2015 at 04:47

I still have the same mobile issues that I originally listed. I am viewing the website on my iphone5. I very much would like to get this issue resolved because I want my website to go live ASAP. I am disappointed that my website has so many mobile errors. Please check the private content for the updated FTP login information. Thank you!

Please, contact administrator
for this information.

#100024 Copied

Eva Kemp

Support staff

November 18, 2015 at 09:37

Hello,

Sorry for a delay.

The issue should be fixed now.
Please check.

Regards,
Eva Kemp.

#100047 Copied

ckato

Participant

November 18, 2015 at 16:50

1. Thanks Eva! The space is gone on the right. Great! Is there a way for only the mobile version to have a fixed image background meaning that when the words animate across the image background that it does not keep changing sizes? I am referring to the main butterfly image on the home page with the animated words be loved, be inspired etc. Right now, it seems that the image size shifts to accommodate how long the words are.

2. I still have an issue with how my row of information is displayed. The content is all crunched up and the boxes that animate on hover do not appear or work. This is a big problem and is prohibiting me from launching my website. All the other modifications I can add in later but this row needs to function properly.

Please see screenshot. I am viewing this on my iphone5.
https://drive.google.com/file/d/0B0NiwxdUOIY5S0JKbHJTVFBwMmM/view?usp=sharing

It is the same ftp credentials and wp-admin access information as before. Thank you!

#100156 Copied

Olga Barlow

Support staff

November 24, 2015 at 13:41

Hello,

Seems it was old version problems, we have updated your plugins (VC and Ultimate Addons for VC) to latest version and it fixed the issues. Check now, please.

Regards

#101063 Copied
Tagged: best selling, issues, mobile, persuasive, themes, woocommerce
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