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Mobile menu - by OnetteLunge - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

OnetteLunge

Participant

December 11, 2020 at 18:36

Mobile menu not working after latest update – clicking icon does nothing.

Please, contact administrator
for this information.

#263648 Copied Theme version: 7.2.1

7 Answers

Olga Barlow

Support staff

December 11, 2020 at 19:31

Hello,

Your site does not work http://prntscr.com/w0qbp4 and we can’t check the issue.
Please, make sure that everything is ok with your Cloudflare CDN and that your site is available for visiting from other countries.

Regards

#263670 Copied

OnetteLunge

Participant

December 12, 2020 at 23:23

Hi there,

This happened after the last update of the theme – numerous website users have reported this issue.

Note that we have closed traffic outside of US and CAN on purpose – you will need to use a VPN.

Also note that I have checked with host – there is no caching or CDN in place – Cloudflare also has the cache cleared and CDN disabled.

Thank you!

#263794 Copied

Olga Barlow

Support staff

December 14, 2020 at 15:46

Hello,

We have checked your site and see that you use the old version of theme 7.0.2 http://prntscr.com/w2hf8u
Please, update the theme to version 7.2.1 and XStore core to version 3.2.1 and clear the plugin cache and CDN cache. Check the mobile menu after that. If you updated the theme in the backend but still have the out of date version on the Frontend then clear the CDN cache because it seems that you did not flush it.

Regards

#263938 Copied

OnetteLunge

Participant

December 15, 2020 at 00:25

Hi there,

I’m not sure why it is showing that – I updated to 7.2.1 right when it came out – please see attached: https://buybcbud.com/wp-content/uploads/2016/05/version.png

#264045 Copied

Olga Barlow

Support staff

December 15, 2020 at 16:15

Hello,

I suppose it’s because of your CDN cache. Log in to your Cloudflare panel and clear the cache. Maybe if you have any server cache then contact your hosting provider and ask them to clear the server cache. But I’m absolutely sure that you have the cached files and you can easily check it by yourself using Chrome inspector http://prntscr.com/w3a5z8

Regards

#264140 Copied

OnetteLunge

Participant

December 22, 2020 at 05:00

Thank you – I have verified that you are correct and resolved the issue. Have a great Holiday.

#265253 Copied

Olga Barlow

Support staff

December 22, 2020 at 17:16

Hello,

You are welcome. Happy Holidays!

Regards

#265356 Copied
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