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Mobile menu and mobile panel buttons not working

This topic has 5 replies, 2 voices, and was last updated 1 weeks, 3 days ago ago by Tony Rodriguez

Rowan Keizer

Participant

November 12, 2024 at 19:58

Good day;

My mobile menu does not seem to work. It takes a long time to click open. The same with the bottom mobile panel, especially the search button. Also the mobile top menu does not seem to be sticky, even though sticky has been activated l.

#423036 Copied Theme version: 9.4.4

4 Answers

Rowan Keizer

Participant

November 12, 2024 at 19:59

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Tony Rodriguez

Support staff

November 13, 2024 at 08:02

Hello, @Rowan Keizer,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website on a personal mobile device and did not encounter any issues. For your reference, we have recorded a video demonstrating our findings. You can access the video via the link provided in the private content area.

Please clear your mobile browser cache and re-check again.

If the issue persists, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
The 8Theme Team

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#423077 Copied

Rowan Keizer

Participant

November 13, 2024 at 10:31

Thank you. I am honestly not sure what is happening.
I have tried on two different devices and it is the same.
It takes about a minute or two before it actually becomes clickable, I am not sure.

#423104 Copied

Tony Rodriguez

Support staff

November 13, 2024 at 12:10

Hello, @Rowan Keizer,

Thank you for your response and for your patience.

To help resolve the issue, please try the following steps:

Clear your browser cache and cookies on both devices.

Test in an incognito or private window to avoid interference from extensions or cached data.

Try a different browser (e.g., Chrome, Safari) to see if the issue is browser-related.

Check your internet connection, as slow speeds may cause delays in loading.

If the issue persists, please let us know your device model and browser version so we can investigate further. We’re here to help!

Best regards,
The 8Theme Team

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