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Mobile menu appearing on desktop version

This topic has 9 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Annemette

Annemette

Participant

April 11, 2023 at 12:25

Hi.
Can someone help me with my menu?
On our desktop version, the mobile menu appears.

When I’m signed in to my WordPress panel, the menu appears correctly, but when I’m in an incognito browser the mobile menu appears in the header of my desktop.

I have tried to clear the cache and create separate menus in appearance (main menu + mobile menu). + edited theme options for mobile panel and head panel.
Nothing works.

#352940 Copied Theme version: 9.1 WooCommerce version: 6.2

8 Answers

Rose Tyler

Support staff

April 11, 2023 at 14:55

Hello, Annemette,

Thank you for contacting us and for using XStore.

We’ve checked your site and we do not see the problem. Please check the screenshot in the Private Content area.
Have you solved the problem?

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Please contact administrator
for this information.

#352961 Copied

Annemette

Participant

May 24, 2023 at 08:58

Hello support team.
It seems that there are still issues with the mobile menu and desktop menu design.
Our menu jumps back and forth from mobile version to desktop version in the wrong places.
Every 2 days there is an active desktop menu on our mobile version and every 2 days there is a mobile menu on our desktop menu.

This is very unsatisfactory and there must be a bug.
I use the Header builder for mobile and desktop version and have created them separately. Can you investigate this further?

Thank you in advance

#357519 Copied

Tony Rodriguez

Support staff

May 24, 2023 at 09:05

Hello, Annemette,

Thank you so much for purchasing our theme and contacting our support center.

In order to solve your issue, Please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Clear the cache then check the result.

If the issue still persists, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#357522 Copied

Annemette

Participant

May 24, 2023 at 11:15

Hi

It is not working. Please go the private area and look for your user access.

Thank you in advance.

Please contact administrator
for this information.

#357544 Copied

Rose Tyler

Support staff

May 24, 2023 at 12:27

Hello, Annemette,

Please clear cache and check now.

We’ve disabled “One Page Menu” for the Main menu via Header Builder.

Kind Regards,
8theme team

#357551 Copied

Annemette

Participant

May 25, 2023 at 08:40

Dear support.
Thank you.
Please notice that it is working.
However, it is not working on our shop page. It is showing the mobile menu on desktop browser. How can we solve this?
Please go incognito and check this page:
https://solbox.dk/shop/

Thank you in advance.

#357660 Copied

Rose Tyler

Support staff

May 25, 2023 at 10:24

Hello, Annemette,

Please clear cache and check now.

We’ve disabled “Menu cache” via Theme options > Header builder.

Kind Regards,
8theme team

#357687 Copied

Annemette

Participant

May 25, 2023 at 11:21

Thank you
It is working.

Have a great day.

#357694 Copied
Tagged: desktop version, mobile menu, responsive design, themes, woocommerce, wordpress
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