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Mobile menu blank after editing the label with elementor

This topic has 5 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Luca Rossi

NJS Teknologi

Participant

September 5, 2024 at 18:21

Dear Helpdesk Xtore,

We found the blank mobile menu after editing the label with elementor dan update. And then we try restore and do the same editing but the same error repeating again.

The Video error enclosed please investigated what’s wrong with my wordpress.org and don’t have history revision recorded?

Thank you for your help before.

Regards
NJS Teknologi

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#413203 Copied Theme version: 9.4.1

4 Answers

Luca Rossi

Support staff

September 6, 2024 at 08:48

Dear @NJS Teknologi,

We hope this message finds you well.

We would like to inform you that the mobile menu element has been specifically designed for mobile device screen sizes. To enhance user experience and interface functionality, we have implemented adjustments by concealing this feature on desktop versions and enabling it exclusively on mobile devices. Additionally, we have modified the z-index value to optimize performance.

We kindly request that you review the recent modifications at your earliest convenience. For your reference, please find below the links to the screenshots illustrating the current setup:

– [Screenshot 1](https://prnt.sc/8NReNkNMi9vg)
– [Screenshot 2](https://prnt.sc/LuIpXR8dP4qE)

We appreciate your attention to this matter and look forward to your feedback.

Best Regards,
The 8Theme Team

#413248 Copied

NJS Teknologi

Participant

September 6, 2024 at 18:12

Dear@Luca Rossi,

If we open via mobile phone, the mobile menu has moved from rihg side to left side and the problem now is when we click from account, compare, wishlist and cart, the screen blank we can’t see anything, please double check for us what happened is?

Regards,
NJS Teknologi

#413378 Copied

NJS Teknologi

Participant

September 7, 2024 at 18:18

Dear@Luca Rossi,

In addition to our previous information as
I mean the black/grey screen like this:
For example when we click “account” we can’t see any contain inside just grey screen and then we click other icon like “compare” or “whish list” we just see same problem and will be normal when we click home first before click others icon menu.

Regards
NJS Teknologi

Please contact administrator
for this information.

#413480 Copied

Luca Rossi

Support staff

September 9, 2024 at 08:02

Dear @NJS Teknologi

We hope this message finds you well.

We are pleased to inform you that the issue you were experiencing with the header container settings on your website should now be resolved. It appears there was an inadvertent modification involving the rotation transform in the Transform settings, which can be reviewed here: [https://prnt.sc/2biGEfrniMTp](https://prnt.sc/2biGEfrniMTp).

Our team has successfully removed the erroneous rotate transform, and we believe this action has rectified the problem. At your earliest convenience, could you please verify the current functionality and confirm that everything is operating as expected?

We appreciate your cooperation and patience in this matter. Should you require further assistance or have any additional questions, please do not hesitate to contact us.

Thank you for your attention.

Best Regards,
The 8Theme Team.

#413614 Copied
Tagged: elementor editing, elementor label edit, fixing woocommerce issues, mobile menu blank, woocommerce themes, wordpress mobile menu, wordpress themes
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