Mobile menu, burger button categories and menu

This topic has 7 replies, 4 voices, and was last updated 6 days, 13 hours ago ago by Tony Rodriguez

  • Avatar: BT
    BT
    Participant
    April 12, 2025 at 11:28

    I have in the burger menu in the mobile button the categories (left) and the menu (right). When the user presses a category he goes to the category and sees the products of the category but then if he want to press again the same burger button (up and right in the corner) then:
    1. he sees only the the subcategories of the category he is already in (he sees and the others but he can not press the arrow pointing down (where he could see the subcategories of other categories) – he can only press the arrow pointing down of the category he is already in.
    2. The number of the products in the same burger menu + categories does not show up (Even if I have it on so that the number should be showing)
    3. In the same example when the user presses second time the burger button does see the same options, but the categories list transforms in categories filter!

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    6 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 12, 2025 at 12:45

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issues and the steps leading to them. This will help us better understand and replicate the problems on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: BT
    BT
    Participant
    April 12, 2025 at 17:27

    Video attached

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    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 14, 2025 at 07:13

    Hello,

    Thank you for reaching out to us.

    Unfortunately, your message does not contain a video. Please kindly check and ensure that the video is properly attached or linked: https://prnt.sc/A4rLpoeA6jIV

    Should you need any further assistance, feel free to contact us.

    Best regards,
    The 8Theme Team

    Avatar: BT
    BT
    Participant
    April 14, 2025 at 11:39

    Sending link

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 14, 2025 at 16:54

    Hello @BT
    Please, check now !
    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 14, 2025 at 19:25

    Dear BT,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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