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Mobile Menu Categories not showing in mobile device

This topic has 7 replies, 3 voices, and was last updated 1 days, 16 hours ago ago by Andrew Mitchell

Rajat Gajera

Participant

January 3, 2025 at 11:28

No product categories exist

Files is visible for topic creator and
support staff only.

#429431 Copied Theme version: 9.4.6

6 Answers

Rose Tyler

Support staff

January 3, 2025 at 11:33

Hello, Rajat Gajera,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#429434 Copied

Rajat Gajera

Participant

January 3, 2025 at 11:37

Credential Shared

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Rajat Gajera

Participant

January 3, 2025 at 11:48

Shared Credentials

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Andrew Mitchell

Support staff

January 3, 2025 at 11:48

Hello, Rajat Gajera,

We appreciate your prompt response.

Please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
8Theme’s Team

#429441 Copied

Rajat Gajera

Participant

January 3, 2025 at 11:51

Shared FTP Credentials

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support staff only.

#429444 Copied

Andrew Mitchell

Support staff

January 3, 2025 at 16:47

Hello, Rajat Gajera,

It seems that the issue might be caused by some form of caching, possibly server-side. Unfortunately, we are unable to verify this as the FTP credentials you provided appear to be invalid. We kindly ask you to review the attached files and provide updated access details if necessary.

Thank you for your understanding.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

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