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Mobile menu click not expand after update theme

This topic has 8 replies, 4 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

Maruko Dormammu

Participant

November 6, 2020 at 05:28

after update theme to latest version
all menu in mobile not expand
include user icon and cart icon not expand

please help
thanks

#258059 Copied Theme version: 7.1 WooCommerce version: 4.6.2

7 Answers

Rose Tyler

Support staff

November 6, 2020 at 08:07

Hello,

Go to Plugins > disable and remove the XStore core plugin. After that go to XStore > Plugin Installer > install XStore core again. Go to Theme Options and re-save them.
Clear the cache and check the mobile menu after that.
Let us know about the results.

Regards

#258081 Copied

Maruko Dormammu

Participant

November 6, 2020 at 08:27

Disable XStore core plugin
Delete XStore core plugin
Install XStore core plugin from XStore plugin installer (auto activate the core plugin)
Go to theme options and click on publish
Disable all cache plugin

Access site from different browser, menu still not expand in mobile mode

Thanks

#258086 Copied

Rose Tyler

Support staff

November 6, 2020 at 09:25

Please provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#258098 Copied

Maruko Dormammu

Participant

November 9, 2020 at 08:25

please check
thanks

Please contact administrator
for this information.

#258551 Copied

JacoP

Participant

November 9, 2020 at 10:14

Same problem. Mobile menu no longer functional after upgrade.

Menu from mobile panel appears to have same problem.

#258564 Copied

Olga Barlow

Support staff

November 9, 2020 at 15:49

Hello, @Maruko_Dormammu

Please, log in to your CDN account http://prntscr.com/vg5wxg to allow us to clear the CDN cache once we do changes in files.
And check the FTP access that you provided, we can’t connect to your server http://prntscr.com/vg5zx9

Regards

#258660 Copied

Olga Barlow

Support staff

November 9, 2020 at 15:50

Hello, @JacoP

Create a personal topic and provide WP Dashboard and FTP access to your site in the Private content area.

Regards

#258661 Copied
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