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Mobile menu does not work on iphone Safari

This topic has 8 replies, 2 voices, and was last updated 4 years ago ago by howard

howard

Participant

February 16, 2021 at 14:12

HI ,

I updated theme to latest version 7.2.4.1 then the mobile menu does not work on iphone safari browser.

https://mahathep.com.tw/

Please, contact administrator
for this information.

#274560 Copied Theme version: 7.2.4.1

7 Answers

howard

Participant

February 16, 2021 at 14:31

This is the video recoding that can’t open mobile menu on my iphone safari.
https://streamable.com/ad8l73
I keep tapping mobile menu at the left top corner but menu does not appear.

When I change to incognito mode , the menu is working now.

However , I can’t all my client to change their browser to incognito mode….

What can I do so my client’s old safari can open mobile menu ?

#274563 Copied

Olga Barlow

Participant

February 17, 2021 at 15:45

Hello,

What version did you have before? It looks that your issue is related to cache. Try to clear the browser cache.
Also, 7.2.4.1 is not the latest version of our theme. The latest version is 7.2.5. So, update theme to 7.2.5 and XStore core to the 3.2.5 version.

Regards

#274819 Copied

howard

Participant

February 17, 2021 at 16:16

My previous version was very old
XStore theme : 6.3.7
XStore core : 2.3.7.1

I can’t clear my client’s browser cache…..
She insisted not to clear browser cache and ask me how long the cache will expire and get fresh code.

I updated to current version on 2/14 but my iphone safari still does not work.

#274831 Copied

howard

Participant

February 17, 2021 at 16:50

I updated theme to 7.2.5 and test clicking on mobile menu on my iphone safari but it didn’t work.

Then I updated XStore core to the 3.2.5 , still does not work

#274841 Copied

Olga Barlow

Participant

February 17, 2021 at 23:14

Hello,

If it works in incognito mode then the only cache is the reason of the problem. We can do nothing with the cache of the users’ browsers.

Regards

#274900 Copied

howard

Participant

February 18, 2021 at 04:21

What are codes related to the mobile menu ?
Do you use Jquery to append css active on element to open the mobile menu panel ?

Maybe I can replicate those code to other place not original JS or CSS files , so clients’ browser can get new script ?

#274921 Copied

howard

Participant

February 18, 2021 at 04:22

HI,

I changed the path of wp-content so my clients browser get new code and it’s working now.

Thanks

#274922 Copied
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