Mobile menu dont open - by chris83gr - on WordPress WooCommerce support

This topic has 12 replies, 5 voices, and was last updated 4 years ago ago by Olga Barlow

  • Avatar: chris83gr
    chris83gr
    Participant
    November 3, 2020 at 22:44

    Mobile hamburger menu dont open after last update today 3-11-20!
    Its like not an active link or something?
    please help

    11 Answers
    Avatar: kutmaster
    kutmaster
    Participant
    November 4, 2020 at 07:42

    I have the same problem when updated to 7.1 version yesterday .
    i disabled all third party plugins, no changes.
    Mobile menu seems to be inactive
    PHP 7.4.12
    Wordpress 5.5.3

    Avatar: Sprint
    Sprint
    Participant
    November 4, 2020 at 09:15

    Same problem: the mobile menu no longer works after updated to 7.1 version yesterday!

    PHP 7.4
    WordPress 5.5.3

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 10:44

    Hello Chris83gr,

    Please clear cache and check one more time. At first sight, all is fine – https://prnt.sc/vd6bno
    What browser do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 10:46

    Hello Kutmaster,

    Please clear cache and check one more time.
    Submit a new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide URL, temporary wp-admin + FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 10:48

    Hello Sprint,

    Have you cleared cache of your mobile browser? https://prnt.sc/vd6ell

    Regards

    Avatar: kutmaster
    kutmaster
    Participant
    November 4, 2020 at 11:15

    Interesting moment like i not using any cache plugin. I can’t find any manual how clear cache without using “WP Super Cache”, “W3 Total Cache”, “WP Fastest Cache “.
    Does XSTORE theme have integrated cache system ?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 11:45

    Hi Kutmaster,

    Follow this article and clear cache of your mobile browser https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en

    Regards

    Avatar: kutmaster
    kutmaster
    Participant
    November 4, 2020 at 12:11

    I used mobile view from desktop computer, cleared the cache.
    I found problem in Apache Directives caused by pagespeed module. Disabled the pagespeed module:

     <IfModule pagespeed_module>
    ModPagespeed off
    </IfModule>

    Now mobile MENU works as it shoud. Thank you for support

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 4, 2020 at 13:05

    Hi Kutmaster,

    Thanks for letting us know.

    Regards

    Avatar: Sprint
    Sprint
    Participant
    November 4, 2020 at 20:03

    Ok, now it works!
    Thanks.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 4, 2020 at 20:08

    You are welcome.

    Regards

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