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Mobile Menu Glitch – Not Working Properly

This topic has 12 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

NurilPb

Participant

November 4, 2020 at 09:27

Hi,

My mobile menu is not working properly. Open my site on phone. Then click the burger icon, then click watch now, it will show drop down.

Click again to close. Now click again to open, it will fail.

For first time clicking open & close drop down is ok, but to open again, it will fail.

Please help

Please, contact administrator
for this information.

#257650 Copied Theme version: 71

11 Answers

Rose Tyler

Support staff

November 4, 2020 at 10:41

Hello,

Thanks for contacting us.
Provide us with temporary FTP access – FTP host, FTP user, FTP pass. If you don’t know your FTP access, contact the hosting provider, and ask for this information.

Regards

#257670 Copied

NurilPb

Participant

November 4, 2020 at 11:32

Here is the information, thanks

Please contact administrator
for this information.

#257687 Copied

Olga Barlow

Participant

November 4, 2020 at 15:45

Hello,

Try now.

Regards

#257761 Copied

NurilPb

Participant

November 4, 2020 at 16:22

I tried on desktop then make it small browser, it works.
But on real phone, it still failed for second time opening like before.. please help Olga

#257768 Copied

Olga Barlow

Participant

November 4, 2020 at 18:56

Hello,

We have tested using a mobile device https://gyazo.com/14076767b761be6974ae3d67fac5fc8b

Regards

#257811 Copied

NurilPb

Participant

November 5, 2020 at 12:50

Hi Olga,

Yes, it was correct, until I change the color of text, now glitch again. Though I restore to previous session, it’s still glitch. Please help.

Btw is there a way for you to tell me to fix this, so I don’t interrupt you again for the same issue again?

#257929 Copied

Rose Tyler

Support staff

November 5, 2020 at 15:26

Hi,

The fix was added in files of Core plugin and should work independently of text color. Please clear the cache and check one more time. Let us know the result.

Regards

#257956 Copied

NurilPb

Participant

November 5, 2020 at 16:53

Actually, we have used several devices with same result after cache cleared. Can you please check on your side, and check again on our core.

At the moment I make all main menu horizontal without drop down. But you can try it out using drop down.

#257984 Copied

Olga Barlow

Participant

November 5, 2020 at 18:44

Hello,

Submenu works fine for us https://gyazo.com/3600dca14d0f281ebc19d9ab065bc1ae

Regards

#258020 Copied

NurilPb

Participant

November 6, 2020 at 00:38

Hi, okay, let we try again, may be our ISP cache.. we will let you know asap, thanks

#258053 Copied

Olga Barlow

Participant

November 6, 2020 at 11:50

Hello,

Ok, sure, take your time.

Regards

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