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Mobile menu icon issue after click (only mobile)

This topic has 4 replies, 3 voices, and was last updated 4 months ago ago by Andrew Mitchell

dzikiite

Participant

August 21, 2024 at 20:18

Hello,
I have a problem with the logic of the mobile menu icon. When I click on it, I am redirected to the url /undefined and a 404 page is displayed. The expected action is to open the mobile menu. The error obviously occurs only on mobile screens.

If any additional information is needed, let me know.

Version of the theme 9.3.17
XStore Core version 5.3.17

Please, contact administrator
for this information.

#411061 Copied Theme version: 9.3.17

3 Answers

Tony Rodriguez

Support staff

August 22, 2024 at 08:16

Hello, @dzikiite,

Thank you so much for purchasing our theme and contacting our support center.

We have thoroughly reviewed your website and are pleased to inform you that we did not encounter any issues. Additionally, we have successfully integrated a mobile menu widget into the mobile header, which can be accessed via XStore > Theme Options > Header Builder.

For your reference, we have included images in the private content area of our correspondence.

Should the issue continue to persist on your end, we kindly request that you help us better understand the situation by recording a video that demonstrates the actions you are taking and the problem you are encountering. Please upload this video to a file-sharing service and share the link with us.

We appreciate your cooperation and are committed to resolving your query as swiftly as possible.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#411105 Copied

dzikiite

Participant

August 22, 2024 at 08:25

Hello Tony,
as part of your testing, you suggested me a solution to my problem. All I had to do was add the mobile menu widget to the header (without the icon because I want to display it in the bottom navigation) then the mobile navigation button at the bottom started working.

Thank you for your help!

Best Regards,
Milosz

#411106 Copied

Andrew Mitchell

Support staff

August 22, 2024 at 08:25

Dear dzikiite,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#411107 Copied
Tagged: best selling themes, mobile menu icon issue, mobile theme problems, mobile woocommerce solutions, theme troubleshooting, woocommerce themes
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Mobile menu icon issue after click (only mobile)

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