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Mobile menu is not clickable - by nickdutson

This topic has 13 replies, 7 voices, and was last updated 9 years, 10 months ago ago by Stan Russell

nickdutson

Participant

July 5, 2014 at 21:47

Using Firefox or Safari on my phone I cant click on the mobile menu to expand this. I have asked others and they get the same result as i do.

http://www.birminghamincomeproperty.com/

Please, contact administrator
for this information.

#8944 Copied

12 Answers

david69

Participant

July 6, 2014 at 17:52

Here the same. Firefox on Android: no clickable menu or content and the page runs not smooth. No problem with Chrome or other browsers on Android.

#8966 Copied

Jack Richardson

Support staff

July 7, 2014 at 09:09

Hello,

Please contact us on support.8theme.com concerning this problem.

Regards,
Jack Richardson

#8997 Copied

nickdutson

Participant

July 10, 2014 at 17:53

Here is their response from support:

Hello,
after additional testing we knew that problem is caused by ‘Nice scroll’ feature. It can be done in Dashboard>Theme Options>General
Please disable it. We will try to fix it in future releases. Please take our apologies for this problem.

Regards, 8theme Ltd.

#9426 Copied

Eva Kemp

Support staff

July 10, 2014 at 18:02

Hello,

Thank you for sharing with the solution.
If you have any questions feel free to contact us.

Regards,
Eva Kemp.

#9430 Copied

hendersoniw

Participant

December 11, 2014 at 13:49

Hi

I believe I’m having the same sort of issue with my website (added in private section) although the issue appears to be with iPhones and iPads.

The mobile menu is displayed on all devices but I am unable to open the menu from either an iPhone 4S, iPhone 6. Also the “My Account” and “search” icons do not work. The menu and icons do work on a Samsung S3 and on a desktop with the screen size shrunken.

I have tried turning off the nice scroll function as mentioned above but this has not had any affect.

Any ideas? Users can not currently navigate my site from Apple devices.

Thanks
Ian

Please, contact administrator
for this information.

#29025 Copied

Qefx

Participant

December 27, 2014 at 10:52

Problem still exist…

#31170 Copied

Eva Kemp

Support staff

December 27, 2014 at 11:06

Hello @hendersoniw,

Sorry for a long delay.
What theme version are you using? Please provide us with wp-admin panel credentials in Private Content.

Thank you.

#31171 Copied

Eva Kemp

Support staff

December 27, 2014 at 11:07

Hello @Qefx,

Please clarify your question.
What problems are you experiencing?

Thank you.
Regards,
Eva Kemp.

#31172 Copied

Qefx

Participant

December 29, 2014 at 21:11

Hello,

you can check it with every android phone and Firefox installed from Play store. I don´t see the point of handing out an admin account for that? (yes I did a fresh install on a test host)

#31395 Copied

Eva Kemp

Support staff

December 29, 2014 at 22:16

Hello @Qefx,

Please clarify your question.
We didn’t receive any details from you previously.
Is mobile menu not clickable on your site?
Please provide us your site url and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#31401 Copied

Qefx

Participant

December 29, 2014 at 23:46

Oh duh, I have no idea what happend or changed (I installed the theme on a second server without any other plugins and had the same problem) well what ever changed it is now solved. Sorry

#31409 Copied

Stan Russell

Participant

December 30, 2014 at 08:46

Hello,

we are happy that your problem is solved. We wish you a nice New Year!
Regards,
Stan Russell.

#31423 Copied
Tagged: clickable, menu, mobile, templates, woocommerce, wordpress
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