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Mobile menu issues with unfolding for sub-categories

This topic has 11 replies, 2 voices, and was last updated 8 months, 4 weeks ago ago by Rose Tyler

Arnan

Participant

February 25, 2024 at 15:02

Hi, I’m having problems with the mobile menu. When clicking the button for mobile menu (left above) it unfolds the mobile menu with the main categories like I want to. Right next to each main categorie there is an arrow shown which should unfold the subcategories. Unfortunately by clicking the categorie text OR arrow the mobile menu folds back in. When I click the icon for mobile menu again, it opens again AND then shows the clicked subcategories. That is not the way I need I to work. So can you tell me how to make it work the following way:

By clicking the mobile menu icon it should open/unfold and show my main categories. By clicking the names of categories AND/OR the arrow right beside the name of the categorie it should unfold the SUBcategories below WITHOUT folding in the complete mobile menu and forcing my customers to re-click the mobile menu icon left above. Also see the attached file for some clarification. In other words the mobile menu should remain visible until a customer chooses a subcategorie.

I hope you can help me. My website is not yet live.

Files is visible for topic creator and
support staff only.

#384681 Copied Theme version: 9.2.8

10 Answers

Rose Tyler

Support staff

February 25, 2024 at 17:17

Hello, Arnan,

Thank you for contacting us and for using XStore.

For your convenience, navigate to the following path within the theme settings: Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action, and set it to ‘Off’.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

#384697 Copied

Arnan

Participant

February 25, 2024 at 17:38

Hi Rose,
thank for your swift response. This is already set to off. Unfortunately that is not the solution. Do you have other suggestions?

#384699 Copied

Arnan

Participant

February 25, 2024 at 17:39

Hi Rose, see attached prinstcreen.

Files is visible for topic creator and
support staff only.

#384700 Copied

Rose Tyler

Support staff

February 26, 2024 at 08:31

Hello, Arnan,

We hope this message finds you well.

Would there be any change if you disable this option?

We apologize, but it seems we may not fully understand the issue at hand. Could you please record a video demonstrating the problem and share it with us? For uploading the video, you may use a file-sharing service such as https://wetransfer.com/.

Additionally, is there any possibility for us to gain access to your website in order to review the settings and activated plugins?

Kind Regards,
8theme team

#384741 Copied

Arnan

Participant

February 26, 2024 at 15:37

Hi Rose,

I am willing and able to provide a temporarily acces to the backoffice where you can also watch a preview of the front end. Also is it possible for me to share a video of the problem I am facing. But I prefer to send the account information by mail and not on this forum. Can you provide me your mail address for the wetransfer file and the account information?

Furthermore I have another topic pending with your co-worker Tony Rodriguez regarding tabs. He also wants to login to my backoffice. Should I provide him with a different temporarily account? Or can you share one account on my backoffice?

#384829 Copied

Rose Tyler

Support staff

February 26, 2024 at 16:11

Hello, Arnan,

Please use the private Content area here https://prnt.sc/h1w_lUJg5U4G , be ensure that the information is sent securely, and rest assured that your credentials will be handled with the utmost confidentiality.
One account will suffice.

Kind Regards,
8theme team

#384836 Copied

Arnan

Participant

February 26, 2024 at 16:36

Hi Rose, see the information in the Private content area.

Kind regards, Arnan

Please contact administrator
for this information.

#384842 Copied

Rose Tyler

Support staff

February 26, 2024 at 16:51

Hello, Arnan,

We appreciate your prompt response.

To address the issue at hand, we kindly request that you deactivate the “One-page menu” feature by navigating to the Header Builder and selecting the Menu settings.

Kind Regards,
8theme team

#384844 Copied

Arnan

Participant

February 26, 2024 at 17:00

Hi Rose, yes! That is the solution for this topic. And so simple. Thank you for your support. Regarding the issue with tabs I will wait for Tony’s response in the other topic I created. Have a nice day!

Kind regards, Arnan

#384846 Copied

Rose Tyler

Support staff

February 26, 2024 at 17:04

Hello, Arnan,

You’re welcome!

Yes, please upload the appropriate video to the topic about tabs.

Kind Regards,
8theme team

#384848 Copied
Tagged: fix wordpress menu, mobile menu issues, sub-categories unfolding, woocommerce, woocommerce mobile menu, wordpress themes
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Mobile menu issues with unfolding for sub-categories

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