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Mobile menu not respond - by Combios - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 7 years, 10 months ago ago by Rose Tyler

  • Avatar: Combios
    Combios
    Participant
    February 6, 2017 at 11:21

    Hi,

    In the menu on mobile version on the website is not responding. When you touch or click it, it doesn’t respond, like its not there. Thank you.

    Regards, Victoria

    #154066 Copied Theme version: legenda303
    5 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    February 6, 2017 at 11:49

    Hello,

    Please provide us with FTP and WP Dashboard credentials in Private Content.
    Have you edited theme files?

    Regards,
    Eva Kemp.

    #154072 Copied
    Avatar: Combios
    Combios
    Participant
    February 6, 2017 at 11:57

    Hi,
    Excuse my English.
    The web I have not created it, I guess they have not edited anything.
    I have created a child theme for changes
    Victoria

    Please, contact administrator
    for this information.
    #154079 Copied Theme version: legenda303
    Avatar: Eva
    Eva Kemp
    Support staff
    February 6, 2017 at 17:29

    Hello,

    The issue is caused by some plugin. Please disable 3rd-party plugins one by one to find it out.

    Regards,
    Eva Kemp.

    #154124 Copied
    Avatar: Combios
    Combios
    Participant
    February 7, 2017 at 10:39

    Hi Eva,
    Thanks, it was just that!!! ;D
    Regards,
    Victoria

    #154187 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2017 at 11:08

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    #154189 Copied
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The issue related to '‘Mobile menu not respond’' has been successfully resolved, and the topic is now closed for further responses

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