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Mobile Menu – Not Responsive - by dannychehab

This topic has 10 replies, 4 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

dannychehab

Participant

July 9, 2015 at 17:17

Hi there,

My mobile menu doesn’t seem to appear when i click it on a mobile device.

timberandbuildingsupplies.com.au

you can view the issue there.

Hope to hear from you soon!

Please, contact administrator
for this information.

#74340 Copied Theme version: woopress WooCommerce version: 2.3.8

9 Answers

Jack Richardson

Support staff

July 9, 2015 at 18:15

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#74355 Copied

dannychehab

Participant

July 10, 2015 at 09:50

Could i possibly make these updates all through wordpress rather than my FTP files?

#74438 Copied

Stan Russell

Participant

July 10, 2015 at 15:39

Hello,

it is strongly recommended to update theme and plugins using FTP. We can update them for you if you will provide us with FTP credentials for your site in private content.

Regards,
Stan Russell.

#74545 Copied

dannychehab

Participant

July 10, 2015 at 15:44

Hi Stan,

That would be much appreciated!

Thanks Stan

Please, contact administrator
for this information.

#74547 Copied

Eva Kemp

Support staff

July 10, 2015 at 15:59

Hello,

We can’t access your cpanel getting the error:
The submitted username is invalid.

Please check the credentials or create FTP account for us.

Regards,
Eva Kemp.

#74552 Copied

dannychehab

Participant

July 10, 2015 at 16:39

Sorry, try these details now

Thanks

Please, contact administrator
for this information.

#74559 Copied

Jack Richardson

Support staff

July 11, 2015 at 09:28

Hello,

I’ve updated the plugins and the theme.
Please check mobile menu now.

Best regards,
Jack Richardson.

#74659 Copied

dannychehab

Participant

July 13, 2015 at 14:13

Hi Jack,

The mobile menu seems to be working fine!

But unfortunately the on the checkout page, the payment method on the right hand side seems to be unavailable (this happens on all devices)

Thank you

#74845 Copied

Eva Kemp

Support staff

July 13, 2015 at 15:06

Hello,

Please ask your host to increase memory_limit value to 128M. After that check the Checkout page.

Regards,
Eva Kemp.

#74861 Copied
Tagged: mobile menu, non responsive, optimized, responsive themes, seo friendly, wordpress woocommerce
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