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Mobile menu not working - by Giles - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Robert Hall

Giles

Participant

February 4, 2021 at 00:06

Hi, i can’t get the mobile menu working on mobile. I tried updating the theme and plugins but still no luck. Any ideas why this is?

I did the same updates first with our test site and it seems to work here but not on the live site so I’m a little confused.

Hopefully you can help. See login details for both sites in private content area

Thanks,
Giles

Please, contact administrator
for this information.

#272203 Copied Theme version: 7.2.4.1 WooCommerce version: 4.9.2

5 Answers

Robert Hall

Support staff

February 4, 2021 at 12:02

Hi!

It is probably Looks that the problem with the Mobile menu and cart button is caused by some an additional plugin on your site. Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then. Enable plugins one by one to find out which one causes the problem.

#272281 Copied

Giles

Participant

February 4, 2021 at 12:16

thnaks but the problem is this is a live site so i can’t really do that. it seems ok on the test site, which is an exact replica so could it be something else?

#272285 Copied

Robert Hall

Support staff

February 4, 2021 at 17:49

Hi

Kindly check your website now menu and header cart is working absolutely fine in your website.

#272402 Copied

Giles

Participant

February 5, 2021 at 01:17

great, thank you. it seems to be working now.

can i ask wha you did so i know if it happens again.

thanks guys

#272450 Copied

Robert Hall

Support staff

February 5, 2021 at 11:11

Hi

we are glad to know that your issue is fixed. It is might be a cache issue.

yes we are always here to provide you customer support in best possible way so feel free to contact us!

#272534 Copied
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