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Mobile menu not working after update - by Leon Admiraal

This topic has 5 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

Leon Admiraal

Participant

July 17, 2021 at 20:52

Hi Guys,
After updateting the plugin xstore core to 4.0 and the theme to the latest version (couldn’t figure out which one it was). The Mobile menu wasn’t working in the desktop and mobile environment. Please fix this ASAP. It is our only way to navigate on the website https://rijschoolheemskerk.nl.

#294642 Copied Theme version: 4.0

4 Answers

Leon Admiraal

Participant

July 17, 2021 at 21:06

After a few tweaks, it is working again. HOWEVER. It is still buggy. I have removed the mobile menu from the header builder but it was still visible on the pc and also on mobile. After refresh It was gone. But still accessibble. After another refresh I couldn’t reach it. And last thing I have added the mobile menu. Saved it and refreshed it on mobile and now it is functioning again. Really frustrating. Please fix this bug.

#294643 Copied

John Holden

Support staff

July 18, 2021 at 09:49

Hello

Thank you so much for contacting us!

Kindly check your website after clear your browser cache or check your website on different browser or another device.

If you still facing any issue let us know we are always here to provide you customer support.

John Holden
Customer Support

#294675 Copied

Leon Admiraal

Participant

July 19, 2021 at 16:08

Hello Mr John Holden,

Thank you for your answer.
We have already done that a few times.
My client says it doesn’t work in the Google app on iPhone 12 and 12 Pro.
We actually can’t figure out if it is related to the theme or wordpress or google or apple iphone. After deleting cache etc. The mobile menu isn’t working on this app.
Hope to hear from you for further steps. Thank you in advance.

#294815 Copied

Olga Barlow

Support staff

July 19, 2021 at 20:15

Hello,

I suppose it’s related to browser cache because I don’t see the mentioned issue https://gyazo.com/fc8cbfae2f33bd54377a7aff15b118ef

Regards

#294893 Copied
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