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Mobile Menu not working on homepage, works on other pages.

This topic has 2 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

  • Avatar: GazTheGoat
    GazTheGoat
    Participant
    March 13, 2023 at 13:10

    We are building a site on a dev link.

    Our mobile menu works perfect on every page apart from the home page.
    When you click on the menu icon nothing happens.

    But when you go to another page, such as a product or contact page this works fine. Then go back to the homepage and it doesn’t open at all.

    Anyone any suggestions?

    Please, contact administrator
    for this information.
    #349833 Copied Theme version: 9.0.4
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2023 at 15:09

    Hello, GazTheGoat,

    We have identified a JavaScript error on your Home page which may be causing an issue with the mobile menu.

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem. Let us know the result of this test.

    You are using CDN. Temporarily disable it and check the menu then.

    Kind Regards,
    8theme team

    #349863 Copied

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