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Mobile Menu not working properly, pops up briefly then refreshes the page.

This topic has 8 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Luca Rossi

Phil_ACB_Ltd

Participant

May 30, 2024 at 09:31

Hi

The categories button on our mobile version of our website is not working properly. When you click on it the menu very briefly pops up and then refreshes the page.

How can i fix this issue.

Many thanks.

#397290 Copied Theme version: .9.3.11

7 Answers

Rose Tyler

Support staff

May 30, 2024 at 10:47

Hello, Phil_ACB_Ltd,

Thank you for reaching out to us with your concern.

Could you please record a video of the problem from your mobile?
What browser do you use?

Could you provide temporary wp-admin access?

Best Regards,
8Theme’s Team

#397308 Copied

Phil_ACB_Ltd

Participant

May 30, 2024 at 12:50

Message is in the private area

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#397332 Copied

Rose Tyler

Support staff

May 30, 2024 at 13:24

Hello, Phil_ACB_Ltd,

We’ve checked the menu on your site and it works fine.

https://prnt.sc/nLz6fO2FTDZj This means you are in the editor, please close the editor and check on a few different real devices.

Best Regards,
8Theme’s Team

#397336 Copied

Phil_ACB_Ltd

Participant

May 30, 2024 at 13:29

Hi Rose

As per my private message, it does the same thing on my mobile as well.

I have an android, it was working but now it doesn’t work.

I have attached a new video that is not in the editor and you will see that i click on the menu and touch or click anything and then it disappears and refreshes the page?

Files is visible for topic creator and
support staff only.

#397339 Copied

Luca Rossi

Support staff

May 31, 2024 at 05:04

Dear Phil_ACB_Ltd,

We hope this message finds you well. We have identified a potential issue involving a conflict with your cache plugin. Could you kindly assist us by completely disabling all cache plugins to facilitate further troubleshooting?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#397451 Copied

Phil_ACB_Ltd

Participant

June 6, 2024 at 11:21

Hi

Sorry for the late reply, i couldn’t log back in for some reason.

I have disabled the plugins and it still isn’t working properly?

On a different note, how do i change the contents of the menus for mobile? more so the ones on the pop out in the top right hand corner?

Many thanks.

#398422 Copied

Luca Rossi

Support staff

June 7, 2024 at 11:26

Hi @Phil_ACB_Ltd,

We’ve checked your website again on our mobile device and the categories button is working fine.

https://drive.google.com/file/d/1bwaf9M4RKvMbhOhO5J49HVQF7QEcC7WR/view?usp=sharing

Could you please double check again?

Best Regards,
8Theme’s Team

#398622 Copied
Tagged: menu refreshing error, mobile menu issues, troubleshooting woocommerce themes, woocommerce mobile problems, wordpress menu fixes, wordpress woocommerce themes
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