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Mobile menu not working- v.5.2 - by Chelsdevauld

This topic has 7 replies, 2 voices, and was last updated 5 years, 7 months ago ago by Olga Barlow

Chelsdevauld

Participant

April 16, 2019 at 17:08

Hello,

Mobile menu is not working, please help!

Please, contact administrator
for this information.

#212490 Copied Theme version: 5.2 WooCommerce version: 3.5.8

6 Answers

Olga Barlow

Support staff

April 16, 2019 at 17:50

Hello,

Seems problem appears if WC plugin is disabled but we can’t reproduce the problem on our test installation. Could you, please, provide temporary FTP access to check the problem in more details and help you?

Regards

#212494 Copied

Chelsdevauld

Participant

April 16, 2019 at 17:55

I have been trying to get my FTP access info with GoDaddy but I don’t see any WP files associated with it. Am currently working with GoDaddy support as to why… But here is FTP info if you can try:

Please contact administrator
for this information.

#212495 Copied

Olga Barlow

Support staff

April 16, 2019 at 18:16

Hello,

Check the destination folder for this user because we have access to the empty folder only http://prntscr.com/ncti50

Regards

#212498 Copied

Chelsdevauld

Participant

April 16, 2019 at 18:39

Please try now.

Thanks

Please contact administrator
for this information.

#212499 Copied

Chelsdevauld

Participant

April 16, 2019 at 18:39

In public_html folder

#212500 Copied

Olga Barlow

Support staff

April 17, 2019 at 07:52

Hello,

Thanks. We passed your issue to our developers and inform you once they fix the problem.

Regards

#212517 Copied
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