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Mobile Menu Problem - by WONG KAH YEE - on WordPress WooCommerce support

This topic has 5 replies, 2 voices, and was last updated 4 years ago ago by WONG KAH YEE

  • Avatar: WONG KAH YEE
    WONG KAH YEE
    Participant
    November 7, 2020 at 13:24

    Hi, my website have the problem of mobile menu

    After update theme and Xstore core to latest version, the menu in mobile cannot expand

    Hope you can help me to solve the problem

    Thanks

    #258339 Copied Theme version: 7.1
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 7, 2020 at 13:34

    Hello,

    Go to Plugins > disable and remove the XStore Core plugin. After that go to XStore > Plugin Installer > install XStore core again.
    Go to Theme Options and re-save them.
    Clear the cache and check your site then.

    Regards

    #258341 Copied
    Avatar: WONG KAH YEE
    WONG KAH YEE
    Participant
    November 8, 2020 at 04:50

    Thanks for your reply.
    I have already tried this method, but it’s still not work.
    Have any other method to solve this problem?

    Please contact administrator
    for this information.
    #258415 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2020 at 20:58

    Do you use server cache or CDN?
    Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how the menu button works then.
    Let us know.

    Regards

    #258515 Copied
    Avatar: WONG KAH YEE
    WONG KAH YEE
    Participant
    November 9, 2020 at 13:18

    Problem was solved! Thank you so much!

    #258606 Copied
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