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Mobile menu shows 404 error page on mobile panel?

This topic has 28 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

kim

Participant

July 8, 2021 at 16:24

plz help, mobile menu shows 404 error page on mobile panel? how to fix it, thank you

Please, contact administrator
for this information.

#293534 Copied Theme version: 7.2.11

27 Answers

kim

Participant

July 8, 2021 at 16:47

also, what is this “mobile menu” from appearance/menu?
it looks like xstore demo menu? nothing like the “mobile menu” from “appearance/customize/mobiemenu?
are they same thing or different thing?
i deleted the demo menu, but 404 page shows up even before i deleted that
so confusing

Please contact administrator
for this information.

#293537 Copied

kim

Participant

July 8, 2021 at 22:18

just so you know, mobile menu works if i place it on top header, but not working placed on mobile panel, plz help fix it so it can be shown on moble panel, thank you

#293552 Copied

Olga Barlow

Support staff

July 9, 2021 at 10:57

Hello,

Check now, please.

Regards

#293603 Copied

kim

Participant

July 9, 2021 at 21:05

mobile menu shows properly now on “mobile panel”, thank you olga!

can you also check:
1. why mobile panel disapear when scroll to bottom copyright bar?
(both on iphone and samsung phone)

2. why mobile panel doesnt show left/right square edge on iphone?
why show as cutoff round edge oh iphone?
(show square edge ok on samsung phone)

3.why footer link doesnt show on real phone?
(on both iphone and samsung)
but why footer link shows when try mobile preview from
appearance/customize
in element front page?

4. why footer left column “about us” text color doesnt show black as i set up?

5. how can i move copy right text to the center?
(i deleted right side widge but left side copyright still can not show to center)

6. why footer copyright text color is white when i set it as black?

please help, thank you

Please contact administrator
for this information.

#293680 Copied

kim

Participant

July 12, 2021 at 03:53

can anyone please help?

#293774 Copied

Olga Barlow

Support staff

July 12, 2021 at 16:57

Hello,

Take our apologies for the delay in answering.

1. In other cases mobile panel will overlap part of the footer or copyrights. So, it disappears once you are at the very bottom of the page.

2. Because iPhone has rounded corners.

3. Check now

4. Check now.

5. Because footer copyrights areas have the 50% width. Move the copyrights to footer static block instead of using the copyrights widget area if you want to make it 100% width. Check now.

6. Check now.

Regards

#293832 Copied

kim

Participant

July 14, 2021 at 03:36

hi olga,

1. my question is how to make mobile panel does not disappears at the very bottom of the page?

2. my question is how to not let iPhone rounded corners cut off mobile panel?

5. how to move the copyrights to footer static block instead of using the copyrights widget area?

any answer for 3,4,6 now?

thank you

#293964 Copied
Olga Barlow

Support staff

July 14, 2021 at 15:42
Hello,

1) Is it ok that copyrights will be overlapped by the mobile panel?
Then add the below code to Theme Options > Custom CSS
```
.etheme-sticky-panel.outside {
    opacity: 1;
    visibility: visible;
    transform: none;
}
```
2) You can try to add additional padding for the mobile panel using custom code
below
```
.et-mobile-panel {
    padding: 0 15px;
}
```
Check if this is suitable for you.
5) I have already done that and told you to check.

any answer for 3,4,6 now?

Sorry, don’t understand you. We fixed the mentioned things and asked you to check.

Regards
#294080 Copied
kim

Participant

July 14, 2021 at 18:20

hi olga, so your “check now” means you fixed it so i go check it again now, i thought you meant you are checking it now to fix it, ok i will check if it works now, thank you

#294112 Copied

Olga Barlow

Support staff

July 15, 2021 at 09:53

Hello,

“Check now” means that you need to check.
Let me know if you still need help with this. If you have any other questions, please, create new topic and close this one.

Regards

#294167 Copied

kim

Participant

July 18, 2021 at 02:12

hi olga,

how did you fix mobile panel menu tab shows 404 error?
did you add mobile menu on the top header bar to fix it?

i saw mobil menu on the top header bar but i never put it there and do not want it there so i deleted it, now mobile panel mobile menu bar show 404 error again now?

i added mobile menu back to top header and mobile panel mobile menu then show up properly?

please help have mobile panel mobile menu show properly without have to add mobile menu to top header as it is duplicate when it show on bottom mobile panel

thank you

Please contact administrator
for this information.

#294651 Copied

kim

Participant

July 18, 2021 at 14:44

mobile menu does not clickable on either top header or bottom mobile panel now?
is it because theme update??
more button on mobile panel also not clickable?
please help fix it asap so my site can work! thank you

#294691 Copied

Olga Barlow

Support staff

July 19, 2021 at 09:58

Hello,

The mobile menu in the mobile panel required a mobile menu element in the header to work properly. So, I added the mobile menu element to the header and hid it using custom CSS, and then the mobile panel menu works https://gyazo.com/df3080f993530889ace247182486590a
Let me know if you want to hide the mobile menu in the header for the mobile device and keep it in the mobile panel only.

Regards

#294747 Copied

kim

Participant

July 19, 2021 at 17:49

hi olga,

please do let me know in the future this kind of situation so i would not delete what you did without knowing it would affect other things

i may or may not need mobile menu on top header, i prefer no hidden customized css added to my site, so in the future when theme update or i switch theme i wont lose any set up or have any new issue

1. please remove customized css for mobile panel, i will add it to top header if regular theme setting requires that, thank you

2. also, have you added any other customized css to my site to fix any issue? if so, please let me know so i can delete them, i do not want any customized css on my site, please let me know what setting i need to do after delete any customized css? thank you

3. mobile panel both “mobile menu” and “more” button not clickable even after i added mobile menu to the header before i reported the issue last time, will you fix this too please, thank you

#294852 Copied
Olga Barlow

Support staff

July 20, 2021 at 12:17
Hello,

First of all, you won’t lose the custom CSS that you add to Theme Options > Custom CSS after the parent theme update. If you switch theme to other than XStore this option won’t be available at all because this is the XStore theme option.

If you want to hide the mobile menu from header add the below code
```
.mobile-header-wrapper .et_b_header-mobile-menu .et_b-icon {
    display: none !important;
}
```
3) Clear the browser cache or check using incognito window. Because I tested your site using mobile device and don’t see any problem with the mobile menu or more buttons.

Regards
#294983 Copied
kim

Participant

July 20, 2021 at 22:41

hi olga,
what kind of mobile device you tested?
mobile panel does not work on either my iphone12 or samsung note8, plz see screen record

please help fix it ASAP! thank you

Please contact administrator
for this information.

#295087 Copied

Olga Barlow

Support staff

July 21, 2021 at 12:20

Hello,

Could you try in incognito mode or using another browser?

Regards

#295172 Copied

kim

Participant

July 21, 2021 at 14:42

hello olga,

what mobile device and browser you used that have mobile panel working?

screenshot i sent were from samsung own internet browser and from iphone own internet browser safara,

as per your request, i downloaded google chrome browser to both samsung and iphone, none of them works for mobile panel still,

these are all browsers normal users use daily

they all need to have mobile panel works on them

please fix the issue ASAP, my site has been waiting too long to be able to launch due to all these theme issues!

thank you

#295216 Copied

Olga Barlow

Support staff

July 21, 2021 at 19:09

Hello,

I’m using another Android device (Mi8) and it works. It looks the issue is with the iPhone and Samsung note8. We’ll find these devices tomorrow to test and help you. Sorry for this inconvenience. We’ll try to resolve it ASAP.

Regards

#295301 Copied

Olga Barlow

Support staff

July 22, 2021 at 09:03

Hello,

Could you, please, test the mobile panel now?
Besides, don’t update WP to version 5.8. The current version of the theme does not support WP 5.8, we are working on the new update.

Regards

#295365 Copied

Olga Barlow

Support staff

July 22, 2021 at 09:03

Hello,

Could you, please, test the mobile panel now?
Besides, don’t update WP to version 5.8. The current version of the theme does not support WP 5.8, we are working on the new update.

Regards

#295366 Copied

kim

Participant

July 22, 2021 at 14:53

hi olga,

mobile panel works now, i checked on both samsung and iphone, both own browser and chrome, all works now, thank you very much for help!

mobile menu still has to be kept on header bar?
is there any customized css i need to know to keep?

for wp version, my site wordpress already updated to 5.8 before i started this topic, i think its automatically update, what should i do now? thank you

Please contact administrator
for this information.

#295437 Copied

Olga Barlow

Support staff

July 22, 2021 at 19:38

Hello,

Wait for the next theme update in this case. We are working to fix this issue.

Regards

#295518 Copied

Olga Barlow

Support staff

July 23, 2021 at 13:06

Hello,

Could you, please, test the mobile menu now?

Regards

#295629 Copied

kim

Participant

July 23, 2021 at 14:51

hi olga, i tested already, why ask me test again? is it theme updated to be compatible to wp5.8 now? or is there any other changes you made? thank you

#295657 Copied

kim

Participant

July 23, 2021 at 15:31

hi olga,

i tested again just now on all samsung/iphone own browser and chrome browser, they all work for mobile panel menu button and more button, thank you

1. more button does not have close button like menu button, it took me a while figuring out how to close the more screen by click the more button again, is it possible to add a cross close button to more screen (like the close button to menu screen)?

2. i tested on an old LG6 cell phone, button works, its just store logo on top shows too small, is it because its old mobile device not supported to show normal size logo? or is there any setting can be done to make logo show normal size properly?

thank you

Please contact administrator
for this information.

#295664 Copied

Olga Barlow

Support staff

July 26, 2021 at 13:52

Hello,

1) More button is the close button https://prnt.sc/1g5kki3
2) Try to check the logo now, please.

Regards

#296084 Copied
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