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Mobile menu wont work after opening and closing once

This topic has 6 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Luca Rossi

Blink

Participant

September 19, 2024 at 14:12

Hi there the mobile menu wont open after opening and closing once.
Also noticed an instant delay on loading it when it manages to open.
Any suggestions?
No cache plug in activated, no server side cache, all themes cache / speed optimization settings off.
Its a staging on subdomain I’m working on here.

Thanks for your time.

#415072 Copied

5 Answers

Rose Tyler

Support staff

September 19, 2024 at 14:52

Hello, Blink,

We hope this message finds you well. Could you kindly record a video documenting the issue and grant us temporary access to the admin panel at your earliest convenience?

Best regards,
8Theme’s Team

#415082 Copied

Blink

Participant

September 20, 2024 at 15:47

As shown on the video the menu opened and closed via the x (close) icon and from there it wont open again.

Also to mention a slow loading on the menu items with is also noticeable on the video.

Waiting for your response.
Thanks

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#415295 Copied

Luca Rossi

Support staff

September 21, 2024 at 15:34

Dear @Blink,

We hope this message finds you well. We wish to inform you that we have identified the “Remove Uppercase Accents” plugin as the source of the recent issue. Consequently, we have disabled this plugin, and it appears that the functionality has been restored successfully.

Could you please verify the resolution on your end and confirm that everything is operating smoothly?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#415361 Copied

Blink

Participant

September 23, 2024 at 12:18

Hi there

Now it seems to be functional but still laggy below acceptable.
The issue can be reproduced if opened and closed multipole times.
Also the lug on loading the menu (font and color) is still there.

Now we turned it to side menu where all works as they should until we find a solution.
So if you need to check it again you need to choose the full screen mobile menu.

Thanks

#415535 Copied

Luca Rossi

Support staff

September 24, 2024 at 12:25

Dear Blink,

We hope this message finds you well. We kindly request your assistance in updating all your plugins to their latest versions.

Should the issue persist post-update, we recommend deactivating all third-party plugins that are not part of the XStore theme package. You can find a list of the included plugins at the following link: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once these plugins have been deactivated, please clear your browser’s cache and check if the issue remains. This step is crucial as third-party plugins can often cause conflicts.

Please let us know the outcome of these actions.

Best regards,
The 8Theme Team

#415687 Copied
Tagged: best selling woocommerce, mobile menu errors, mobile menu issues, troubleshooting woocommerce themes, woocommerce menu solutions, woocommerce themes fix
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