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Mobile optimisation not working on few pages and working on the others. Menu bar also behaving weird

This topic has 3 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

karan

Participant

October 2, 2023 at 07:38

Recent changes:
I have applied cloudfare CDN & W3 total cache for speed optimzation.
Problems:
1. Contact us page & about us page on mobile looks like they don’t have any CSS. https://prnt.sc/WMJkzVOVFdQH
2. On some pages, the menu bar is proper in hamburger side bar menu, but sometimes is shows and inline below the main logo.
3. I recently applied WooCommerce Price Based on Country. is it supported in your theme?
4. When I open the site in chrome mobile, it shows the earlier version of site home page. Also urls link to invalid pages. https://prnt.sc/A_XdRFwARmOQ
5. Also, should I use WP rocket for better performance? It have better reweiws than the w3 total cache.

#369034 Copied Theme version: 9.1.14 WooCommerce version: 6.3.1

2 Answers

karan

Participant

October 2, 2023 at 08:24

I fixed the CSS issue by using some other cache plugin by the name seraphinite accelarator.
But I still need solution for the menu problem. Also what things i could do to improve mobile speed optimizatoin

#369038 Copied

Tony Rodriguez

Support staff

October 2, 2023 at 09:54

Hello, @karan,

1) We have identified a solution to the issue you are experiencing with the menu on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

2) We suggest disabling all third-party plugins (including cache plugins & optimizing plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#369052 Copied
Tagged: fixing woocommerce mobile glitches, mobile optimisation issues, page-specific mobile problems, weird menu bar behavior, woocommerce mobile troubleshooting, wordpress woocommerce templates
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