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Mobile page is not showing in the browser

This topic has 5 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Andrew Mitchell

zaid

Participant

September 3, 2024 at 03:59

hello
i have issue related to mobile page as it is not being shown on the browser for some reason.
it is shown normally when i try to edit the page by xstore editor and elementor, but not when browsing !
i have cleared all caches and reset a lot of settings without success

Please, contact administrator
for this information.

#412801 Copied Theme version: 9.4.0

4 Answers

zaid

Participant

September 3, 2024 at 04:54

update :
so I tried clearing the cache again and opened the page on my phone , mobile page is now working but upon opening on my pc then the pc version is not loading anymore ,instead ,mobile webpage is loaded in pc browser (exactly opposite to the previous bug I reported)
I’m not sure what is causing this . it seems the website is taking the first device as default (mobile or pc) after clearing the cache and using that as default interface !

#412804 Copied

Tony Rodriguez

Support staff

September 3, 2024 at 06:18

Hello, @zaid,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#412815 Copied

zaid

Participant

September 3, 2024 at 06:46

i turned it off and now the problem is solved.

#412820 Copied

Andrew Mitchell

Support staff

September 3, 2024 at 06:46

Dear zaid,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#412821 Copied
Tagged: browser compatibility woocommerce, browser display problems, mobile page issue, woocommerce mobile visibility, woocommerce theme fixes, wordpress mobile troubleshooting, wordpress woocommerce themes
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