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Mobile page seen on a computer differ from the actual mobile page seen on a mobile device

This topic has 2 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Tony Rodriguez

Tom

Participant

February 13, 2024 at 12:40

Hello, why does the mobile version of my homepage seen on a computer (pic1.png) differ from the actual mobile version seen on a mobile device (pic2.png)?”
The homepage seen on the mobile device actually does not exist in my WordPress pages.

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#383249 Copied Theme version: 9.2.7

1 Answer

Tony Rodriguez

Support staff

February 13, 2024 at 13:01

Hello, @Tom,

Thank you so much for purchasing our theme and contacting our support center.

We have identified a solution to the issue you are experiencing with the mobile version of your website. To rectify the problem, we kindly ask that you deactivate the XStore AMP plugin. This can be done by navigating to your WordPress dashboard, selecting ‘Plugins’, and then ‘Installed Plugins’.

Upon deactivation, you should notice that the issue with displaying the mobile version of your site is resolved. It seems that the problem is specifically linked to the XStore AMP plugin.

Could you please inform us whether you intend to utilize the AMP version of your website? If you do not plan to use it, we suggest keeping the XStore AMP plugin disabled to prevent any further issues.

We appreciate your attention to this matter and are here to provide any further assistance you may require.

Best regards,
The 8Theme Team

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Tagged: computer vs mobile display, mobile page differences, optimized mobile experience, responsive woocommerce design, woocommerce themes, wordpress mobile view
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