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Mobile panel is not showing after updating the header

This topic has 8 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Awais Ahmed

Farhad

Participant

August 15, 2022 at 20:35

I have recently added “all departments” to the header and noticed that the mobile panel does not show up anymore. When scrolling all the way down to the page, it appears for a sec and then fades again.
I would be thankful if you help me with this.

Please, contact administrator
for this information.

#331810 Copied Theme version: 8.3

7 Answers

Awais Ahmed

Participant

August 16, 2022 at 06:14

Hello, @Farhad,

Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

OR

If you did some Customization in your Child Theme then please try to activate the Parent Theme and check back again, might be your Customization creates the issue on your site.

And if the issue will still persist then please take the complete backup of your site, first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

#331817 Copied

Farhad

Participant

August 16, 2022 at 19:36

Hi Awais,
I have already provided the access details, and that means you are welcome to debug the issue!

#331914 Copied

Awais Ahmed

Participant

August 17, 2022 at 07:16

Hello, @Farhad,

Unfortunately, this is not possible to show the All Department Menu on the mobile version, as the element is only for the Desktop header version and not on mobile, so for now this requires extra Customization and additional customization is outside the scope of our support.

Also, you can send a request about adding the element for the mobile header version to our Feature requests list – https://www.8theme.com/taskboard/

Regards 8Themes Team.

#331929 Copied

Farhad

Participant

August 17, 2022 at 19:30

Hi Awais,
It is really frustrating to get answers every 24 hours which are irrelevant to the case!
I’m not asking about showing “all Departments” Menu on mobile!

The problem is with the mobile panel that is not showing up.
https://postimg.cc/CdvR9LvC

I would be thankful if you forward this case to someone who can check and solve this ASAP.

#331996 Copied

Awais Ahmed

Participant

August 18, 2022 at 05:57

Hello, @Farhad,

Alright, Your issue is resolved now as you can see in this image: https://postimg.cc/xcZxfqHn

Now, I have checked your site the CDN is activated on the site check here: https://postimg.cc/NLMkKBQM First please contact your service provider to disable the CDN and flush the server cache completely also, please disable the cache system from the server until your site is in the development mode you can enable the CDN and cache system again once your site will be live.

Try to check the site on any other Mobile on a fresh new browser and I am sure you will not face this issue anymore.

I hope you understand.

Regards 8Themes Team.

#332002 Copied

Farhad

Participant

August 18, 2022 at 18:19

Thanks a lot, Awais!
The issue is resolved, and the mobile panel is showing properly. May I know what caused the problem to avoid this happening again?

#332059 Copied

Awais Ahmed

Participant

August 19, 2022 at 05:33

Hello, @Farhad,

Actually, there was a CSS code which is causing the issue. The mobile panel was not there to see when I debug the console code to find the cause. So I added a custom CSS in the XStore >> Theme Options >> Theme Custom CSS >> Global at the bottom of the box to solve your issue. You can see the code in this image: https://postimg.cc/xcZxfqHn

Regards 8Themes Team.

#332092 Copied
Tagged: header, mobile, panel, template, update, woocommerce, wordpress
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The issue related to '‘Mobile panel is not showing after updating the header’' has been successfully resolved, and the topic is now closed for further responses

Mobile panel is not showing after updating the header

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