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Mobile problems - by sdp - on WordPress WooCommerce support

This topic has 5 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Robert Hall

sdp

Participant

July 29, 2016 at 17:16

Hello,

The theme has many problems on mobile view (tested on iPhone 6 safari and iphone 5).
I have mentioned some of them on the topic https://www.8theme.com/topic/woocommerce-update-8/#post-135034 but you haven’t checked them yet.

Also, I have all the above problems on mobile (iphone safari – please do not test on dektop)

HOMEPAGE
1. Search text field and text button are not alligned (on header when you click the search icon)
2 I have a lot of space under the favorite and offer tabs
3. Home slider is not visible (as mentioned on topic https://www.8theme.com/topic/woocommerce-update-8/#post-135034)
4. Menu is not working (as mentioned on topic https://www.8theme.com/topic/woocommerce-update-8/#post-135034)
5. pop up promo is not visible anymore after the changes you made today (as mentioned on topic https://www.8theme.com/topic/mobile-problems/#post-135032)

PRODUCT PAGES
6. The add to cart is not working correctly. For example when I am at the product page and select the add to cart button:
a. The message is not appeared correctly
b. The view basket button is not working.
7. The button enlarge image is not working
8. The tabs are not working

CART
9. The number of products in the cart is not visible
10. When I change the delivery option is not recalculating the total (as it is happening on desktop)
11. The Checkout button is sticky to crossel products

CHECKOUT
12. All forms are opened by default, so users are really confused
13. When I change the delivery option is not recalculating the total (as it is happening on desktop)
14. The drop down state is overwriting the post code text field

Please check all the above and advice on how to fix them.
iPhone 6 & 5 are popular devices and our users don’t have a quality experience when visiting our site from their mobile devices.

Looking forward for your prompt response/
Thank you very much,

Please, contact administrator
for this information.

#135037 Copied

4 Answers

sdp

Participant

July 30, 2016 at 12:19

Hello,

I was expecting an answer to my topics but I haven’t received one yet.
It has been a major inconvenience to us that this is still not working properly. We have chosen this theme because it was supposed to be responsive but now the whole website doesn’t work on iPhone. You haven’t even checked the issues yet.

I am confident that the above issues will be dealt as very important and that I will have a feedback as soon as possible.

#135065 Copied

Olga Barlow

Support staff

August 1, 2016 at 14:17

Hello,

You are using old versions of some included plugins. First of all, please, update all the included plugins and deactivate old versions. After that checked your problems and reply back which of them are still present.

Regards

#135228 Copied

sdp

Participant

August 1, 2016 at 16:05

Hello,

Thank you very much for helping me fix all the issues.
There was a plugin called “Remove Uppercase Accents” that caused all the problems. After deactivating this plugin all my issues were resolved.
Thank you very much for your support!!

#135263 Copied

Robert Hall

Support staff

August 1, 2016 at 16:12

Hello,

You’re welcome!

Regards,
Robert Hall

#135265 Copied
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