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Mobile problems since theme update - by voddie

This topic has 9 replies, 2 voices, and was last updated 5 years, 3 months ago ago by Olga Barlow

voddie

Participant

August 27, 2019 at 14:54

Hi

WP 5.2.2

My client has reported problems with mobile visitors since I last update the theme.
I would have raised this earlier but just returned from holiday

Some are saying they cannot bring up any of the categories, or bring up individual products, cannot add products to cart and some with blank pages, i.e. /shop/ doesnt show any products.
A few PC and laptop users are saying they try to add to cart and it doesnt, or they press the buy several times and go to cart there are several quantities of the product.
I have been through and deactivated all plugin except WooCommerce and Legenda (plus extras needed for Legenda) the problem still exists.
I have deactivated Legenda and used Storefront and the problem goes away.
Checking my error logs on the server
If I call the ‘shop’ page I get
GET /shop/ HTTP/1.0 (code 200) all fine
Next I get either
POST /?wc-ajax=get_refreshed_fragments HTTP/1.0
or
POST /wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=8d084be825 HTTP/1.0
It then displays a 404 error
GET /shop/null HTTP/1.0 (error 404)
This does not change the page at all but the error exists every time
On using the Storefront theme this stops and the logs just show
GET /shop/ HTTP/1.0 (code 200) all fine

Having been searching for answers on many sites it seems that the page is loading fine but straight after is calling
POST /?wc-ajax=get_refreshed_fragments HTTP/1.0
or
POST /wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=8d084be825 HTTP/1.0

Which to me seems that at the end of the page load it is calling
?wc-ajax=get_refreshed_fragments
which in turn to providing
GET /shop/null HTTP/1.0 (error 404)
by adding “null” to the end of page, which I believe is telling WooCommerce the cart is empty (only a guess!)

I am guessing the call to ?wc-ajax=get_refreshed_fragments is done several times on the page (more than is need)

I have disabled the ‘ajax cart’ widget in top right of header and sent them straight to basket after selecting a product, but the problem is still there

Could this be ajax problem?

Could you please look into this issue Im having
Thanks in advance
Andy

#220148 Copied Theme version: 4.1 WooCommerce version: 3.7

8 Answers

Olga Barlow

Support staff

August 28, 2019 at 11:43

Hello,

Could you, please, provide us with a video of the problem? Because we checked your site and don’t see any issue with the shop page https://gyazo.com/98c51a506abed6d0c3c2b561c559436a or add to cart option https://gyazo.com/a9f700bbfac0dd97f063cd18778b05ff
Mobile version also works ok.

Regards

#220266 Copied

voddie

Participant

August 28, 2019 at 12:41

Hi

I don’t have a smart phone currently but one of the shop customers sent a video via facebook to the site owner.
I will add my facebook details in the private content area, please send a friend request and can send to you via messenger. (dont know how to send/download off facebook.
Here is a screenshot of the error generated in my server logs
http://voddie.com/img/error-log.png

Please contact administrator
for this information.

#220275 Copied

voddie

Participant

August 28, 2019 at 12:52

I have friend requested you via facebook

#220276 Copied

Olga Barlow

Support staff

August 28, 2019 at 14:46

Hello,

1) Done.
2) There is no image if I follow your link http://prntscr.com/oyogfj Use Lightshot screenshot tool to make and share screenshot.

Regards

#220308 Copied

voddie

Participant

August 28, 2019 at 14:53

added image via messenger

#220313 Copied

voddie

Participant

August 28, 2019 at 16:41

Customer feedback sent via messenger thanks

#220326 Copied

voddie

Participant

August 29, 2019 at 00:21

I have found the problem and have explained via fb messenger, thank you for your assistance

#220344 Copied

Olga Barlow

Support staff

August 29, 2019 at 09:30

Hello,

We are glad that you found the option that caused the issue (Nise Scroll in Theme Options > General) and disabled it. We’ll try to fix it in the next theme update.

Regards

#220365 Copied
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