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Mobile resolutions - by mymonic - on WordPress WooCommerce support

This topic has 26 replies, 3 voices, and was last updated 5 years, 2 months ago ago by Olga Barlow

mymonic

Participant

August 22, 2019 at 15:28

The startup images are not loaded on the mobile.
need you to that you can enable the theme with the use of mobile browsers so that the image slider can work correctly.
You can help ?
Thank you.
Private

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for this information.

#219748 Copied Theme version: 5.5.2 (child 1.0)

25 Answers

Olga Barlow

Support staff

August 22, 2019 at 16:44

Hello,

Could you provide screenshots of sliders that have a problem? We checked your site and all the images displayed on the mobile version.

Regards

#219755 Copied

mymonic

Participant

August 22, 2019 at 19:21

Private

Please contact administrator
for this information.

#219768 Copied

Rose Tyler

Support staff

August 23, 2019 at 07:56

Hello,

Have you tried to disable all 3rd-party plugins?
Provide us with temporary wp-admin and FTP access.

Regards

#219803 Copied

mymonic

Participant

August 23, 2019 at 09:25

Hi.
I tried everything and then I also updated the plugins.
Finally, when updating the theme, the web has been broken … private.

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for this information.

#219822 Copied

Olga Barlow

Support staff

August 23, 2019 at 09:37

Hello,

If you got that error it means you updated the XStore core plugin but did not update theme. Before every core plugin update we would recommend you to check the changelog https://xstore.8theme.com/update-history/ and you’ll find that you need to update not just XStore core plugin but XStore theme first. Any core plugin update requires theme update to the latest version before the plugin update.

So, update your theme to version 5.6 first and after that proceed with the XStore core plugin update. After that clear plugin and browser cache. If you have any issues with sliders after the theme and plugin update provide screenshots or video, tell me what device you use. Because we did not see any issues using our mobile devices.

Regards

#219826 Copied

mymonic

Participant

August 23, 2019 at 10:09

Hello Olga.
Excuse me, it’s very complicated for me. You can help me and take the steps I have to follow … thank you very much

#219839 Copied

Olga Barlow

Support staff

August 23, 2019 at 10:12

Hello,

Yes, but we need Dashboard and FTP access to your site to proceed with the update.

Regards

#219841 Copied

mymonic

Participant

August 23, 2019 at 10:37

thank you very much

Please contact administrator
for this information.

#219847 Copied

Rose Tyler

Support staff

August 23, 2019 at 10:38

Provide FTP access (host, username, password, port) also.

Regards

#219848 Copied

mymonic

Participant

August 23, 2019 at 11:12

thank you very much

Please contact administrator
for this information.

#219851 Copied

Olga Barlow

Support staff

August 23, 2019 at 11:23

Hello,

Please, read what the FTP is https://www.digitaltrends.com/computing/what-is-ftp-and-how-do-i-use-it/

We don’t need any accesses to cPanel or domain panel. We need FTP. Contact your hosting provider to get FTP if you don’t have it.

Regards

#219855 Copied

Olga Barlow

Support staff

August 23, 2019 at 11:28

Hello,

We were able to update theme via Dashboard auto-update without FTP. Check the site and let me know if you have any issues.

Regards

#219856 Copied

mymonic

Participant

August 23, 2019 at 11:28

¿¿?? I do not understand that

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#219857 Copied

mymonic

Participant

August 23, 2019 at 11:33

Now the web also happens from the pc.
Not load well

#219859 Copied

Olga Barlow

Support staff

August 23, 2019 at 11:43

Hello,

Could you explain me using screenshots what exactly is wrong? I don’t see problems on your site https://gyazo.com/54fbfa8c71606e74327dca717e772a10
Provide screenshots of the elements that do not work as they should.

Regards

#219863 Copied

mymonic

Participant

August 23, 2019 at 11:48

He keeps thinking all the time

Inicio
https://www.dropbox.com/s/te6pt29edi9ro5e/inicio.png?dl=0

Plataforma de pago …
https://www.dropbox.com/s/tdh6km3gky37eth/pago.png?dl=0

#219864 Copied

Olga Barlow

Support staff

August 23, 2019 at 11:55

Hello,

Looks that problem appears for the unlogged in users because of the WP Minify plugin. I have disabled plugin and don’t see this issue. Check now.

Regards

#219867 Copied

mymonic

Participant

August 23, 2019 at 11:58

Hello Olga …
Still the same

#219869 Copied

Olga Barlow

Support staff

August 23, 2019 at 13:43

Hello,

Problem with slider appears because of the js error in console https://prnt.sc/owk0df
Try to disable all the third-party plugins that do not come bundled with our theme including cache plugin and check your site. Do you still have that error in console?
Because we can’t reproduce it on our test installation and on your site we face it randomly. Looks that some third-party plugin causes it.

Regards

#219899 Copied

mymonic

Participant

August 23, 2019 at 14:00

It seems that the problem always, in the end, belongs to others.
I’m already tired of this situation of having to start over every week with everything.
I leave it as impossible …

#219903 Copied

Olga Barlow

Support staff

August 23, 2019 at 14:03

Hello,

If you want to solve the problem then disable all the third-party plugins, please, and check. Let me know about results.

Regards

#219906 Copied

mymonic

Participant

August 27, 2019 at 08:08

Good Morning.
I had to restore the web and now it seems that everything is going well.
I need to update the theme and the plugin again.
I would appreciate if you could do it for me
Thank you so much.
Private …

Please contact administrator
for this information.

#220112 Copied

Olga Barlow

Support staff

August 27, 2019 at 18:25

Hello,

Done. Also, don’t place theme translation to wp-content/themes/xstore/languages folder because you will lose it after theme update. Use wp-content/languages/themes/ folder instead.

Regards

#220174 Copied

mymonic

Participant

August 28, 2019 at 04:35

Thank you very much for everything.
Private

Please contact administrator
for this information.

#220214 Copied

Olga Barlow

Support staff

August 28, 2019 at 09:44

Hello,

Yes, I moved files to correct folder.

Regards

#220239 Copied
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