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Mobile Sidebar cart button clears cart after redirect when going through link via social media

This topic has 12 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Bigjohnnyturbo

Participant

March 29, 2023 at 11:04

Hello,

My issue is happening on both my sites.
When a user transfers from social media IE Facebook or instagram via the link in our bio, it brings them to our mobile site. While shopping if they add items to the cart, they appear normally in the sidebar cart widget and the header Icon shows the amount in the cart.

This is where the issue starts. Once you click the cart icon(either on the sidebar widget and/or in the header), It redirects to the cart no problem. What happens is the cart turns up empty or is cleared. Like it did not registered the product addition. If you refresh or return to previous page, it will then, intern show a empty cart on the sidebar and icon.
It will continue to do this unless you go to a new product, add it to cart, then Proceed forward. The cart will display the new item and all old items added previously. This is causing a user experience issue and was confirmed on android and IOS.

Everything works fine on the mobile site if your go directly to the site or use google. Again, this issue generally happens with interfaced with facebook or instagram.

Thank You for your help
-John

Please, contact administrator
for this information.

#351622 Copied Theme version: 9.0.5 WooCommerce version: 7.5.1

11 Answers

Rose Tyler

Support staff

March 29, 2023 at 14:50

Hello, Bigjohnnyturbo,

Thank you for contacting us and for using XStore.

Please check how it works when the default WooCommerce theme – Storefront is activated.

Let us know the result and record a video. You can upload video on a filesharing service and provide the URL via the Private Content area.

Kind Regards,
8theme team

#351656 Copied

Bigjohnnyturbo

Participant

March 29, 2023 at 16:14

A Google drive link is attached. I could not replicate the issue with woo storefront. It is still pressing with Xstore child theme that I’m using

Please contact administrator
for this information.

#351668 Copied

Rose Tyler

Support staff

March 30, 2023 at 10:01

Hello, Bigjohnnyturbo,

Thank you for your response.

We can’t open your video, unfortunately.

Please provide temporary wp-admin and FTP access also.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351730 Copied

Bigjohnnyturbo

Participant

March 30, 2023 at 13:53

I cleared you for access to the video link. Let me know if it still doesn’t work. Information in private content.

Thank You

Please contact administrator
for this information.

#351762 Copied

Rose Tyler

Support staff

March 30, 2023 at 14:50

Hello, Bigjohnnyturbo,

Thank you for the response.

1/ We repeated your actions from the video, but do not see the problem.

You provided access to in********wned.com site, but it is another URL in the video. Please check.

2/ We can’t connect FTP. Please check it also.

Kind Regards,
8theme team

#351766 Copied

Bigjohnnyturbo

Participant

March 30, 2023 at 23:32

the video was done on my second site. I tried to replicate it again on this site and it appears to no be creating the conflict anymore. It’s still happening on my other site. That license just expired so I don’t know if you’ll troubleshoot it or not. Again, it only happens when you go through the social link

Please contact administrator
for this information.

#351800 Copied

Rose Tyler

Support staff

March 31, 2023 at 10:05

Hello, Bigjohnnyturbo,

Thank you for the response.

“it only happens when you go through the social link” – please provide URL of page with the link.

Also, provide temporary wp-admin access to this site, so we can take a closer look at the settings.

Kind Regards,
8theme team

#351861 Copied

Bigjohnnyturbo

Participant

March 31, 2023 at 14:16

Links and login in private content area.

Please contact administrator
for this information.

#351888 Copied

Rose Tyler

Support staff

March 31, 2023 at 15:39

Hello, Bigjohnnyturbo,

Please clear the browser cache on your mobile device and check how it works now.

Kind Regards,
8theme team

#351894 Copied

Bigjohnnyturbo

Participant

March 31, 2023 at 16:29

Cleared cache and attempted it multiple times. Still occuring. Google drive link for the video attached.

Please contact administrator
for this information.

#351899 Copied

Rose Tyler

Support staff

April 2, 2023 at 13:47

Hello, Bigjohnnyturbo,

Thank you for your response.

1/ Please try to disable the cache plugin on the site, clear cache on mobile, and check how it works then.

2/ Please check if you have the same problem with the Cart page, when not our theme is activated, for example, activate Storefront (default WooCommerce theme) and do the test.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

#351981 Copied
Tagged: cart clearing, mobile cart button, persuasive writing, redirect after checkout, social media link, woocommerce, wordpress templates
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