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Mobile sidebar filter not open on iphone

This topic has 6 replies, 3 voices, and was last updated 10 months ago ago by Jack Richardson

Tal

Participant

June 2, 2024 at 14:51

hey.
somehow the sidebar filter not open on iphone. tried it on android and its works fine but on iphone its not open.
i tired to disbale all plugins and etc but still not works.

Please, contact administrator
for this information.

#397778 Copied Theme version: 9.3.8

5 Answers

Rose Tyler

Support staff

June 2, 2024 at 15:42

Hello, Tal,

Thank you for reaching out to us.

Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#397783 Copied

Tal

Participant

June 2, 2024 at 15:44

hey added the ftp details

Please contact administrator
for this information.

#397784 Copied

Jack Richardson

Support staff

June 3, 2024 at 12:52

Dear @Tal,

I hope this message finds you well. Could you please clear all your caches and perform a check thereafter? Additionally, it appears that a third-party plugin might be causing JavaScript issues that affect off-canvas actions. To address this, we have modified the following file: /xstore/js/modules/sidebarCanvas.min.js.

As an alternative and 100% working solution, we recommend considering our new XStore builders based on Elementor, which offer enhanced features and benefits. You can view an example at our demo page: [Grocery Mega Market Shop](https://xstore.8theme.com/elementor3/grocery-mega-market/shop/). We encourage you to test the off-canvas functionality from your device, as we have developed these new builders from scratch using advanced optimization techniques, ensuring better performance.

Please note that our new builders include a Header builder, Footer builder, Product Archive builder, Single Product builder, Cart page, Checkout page, and more features are forthcoming.

Thank you for your attention to this matter. We look forward to your feedback and are here to assist you with any further inquiries.

Best Regards,
Jack Richardson
The 8Theme Team

#397904 Copied

Tal

Participant

June 3, 2024 at 12:58

Hey
Its still dont work after cache claering..

#397907 Copied

Jack Richardson

Support staff

June 3, 2024 at 15:27

Dear @Tal,

I hope this message finds you well.

We regret to inform you that it is currently not feasible to implement a solution that resolves the existing issue without creating new ones. In light of this, we would like to inquire whether you have considered migrating your Shop page to be built with Elementor, as previously discussed. This change would offer enhanced customization options and improve the page’s loading speed.

We believe this could be a beneficial move and would be delighted to discuss it further with you.

Thank you for your attention to this matter. We look forward to your feedback.

Best regards,
Jack Richardson
The 8Theme Team

#397932 Copied
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