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Mobile Submenu Display Issues: Drop down not working properly

This topic has 3 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Jack Richardson

Merin

Participant

October 21, 2024 at 16:55

In mobile view, when I click on the submenu for the first time, it doesn’t display correctly—it seems to get stuck. When I click the submenu again, it appears, but not properly. The submenu showing up is designed for desktop, but I want the mobile menu to display as a default dropdown.

https://www.canva.com/design/DAGUNJPasZs/-B8tv9Vo84kgwMPABtEmRw/watch?utm_content=DAGUNJPasZs&utm_campaign=designshare&utm_medium=link&utm_source=editor

Please see the my reference media link.

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2 Answers

Merin

Participant

October 22, 2024 at 09:58

Please reply immediately. It is very urgent.

#419912 Copied

Jack Richardson

Support staff

October 22, 2024 at 15:12

Dear @Merin,

Thank you for reaching out to us.

Please note that response times may vary. Typically, we respond within 24 hours from Monday to Friday, and within 48 hours over the weekend (Saturday-Sunday). However, we often reply sooner. Kindly avoid submitting multiple requests for the same issue, as this will not expedite the response time.

Regarding your specific case, the issue arises because the “One Page Menu” option is activated in the Theme Options for the Mobile Menu element. You can view this setting here: https://prnt.sc/XYRvF0szzlEg. To resolve the issue, please disable this setting in both the main header and any additional headers.

If you need further assistance, feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

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