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Mobile & Tablet Headers not configuring

This topic has 2 replies, 2 voices, and was last updated 5 hours, 46 minutes ago ago by Rose Tyler

Richard

Participant

March 11, 2025 at 15:51

Hi

I have a site in production and I don’t seem to be able to change the mobile and tablet headers! I have configured the desktop header to how I want it but when I go into the Theme Options and the Header Builder and in there I am unable to change anything in the Mobile or Tablet headers with a message saying…

‘It looks like you’re using Elementor Header templates [1] on your site. This might cause issues with your customizer header. To avoid problems and make sure everything runs smoothly, we suggest choosing one header option and disabling the others.’

How do I get the mobile and Tablet headers configured properly?

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1 Answer

Rose Tyler

Support staff

March 11, 2025 at 16:55

Hello, Richard,

Thank you for getting in touch with us.

There are two header builders available, and you can choose the one that best suits your preferences:
– Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
– Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

In your case, the settings from the new Elementor Header Builder https://prnt.sc/IHtk3iYOp8H9 apply to desktop, tablet, and mobile devices. We recommend reviewing the video tutorial and documentation for further guidance: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ https://elementor.com/help/mobile-editing/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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