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Mobile – There has been a critical error on this website

This topic has 11 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Rose Tyler

Norliden

Participant

December 29, 2021 at 19:49

When I want to open the website on my mobile device I get this error message.

https://www.screencast.com/t/i9smrU1Brd

Everything looks ok on my laptop browser and iPad.

#313377 Copied Theme version: 8.0.1.1 WooCommerce version: 6.0.0

10 Answers

Rose Tyler

Support staff

December 30, 2021 at 09:58

Hello,

Do you have the same situation when a default theme, like Storefront, is activated on your site?
If the problem is independent of the theme, contact your hosting provider. If the problem persists with our theme only, provide temporary wp-admin and FTP access.

Regards

#313392 Copied

Norliden

Participant

December 31, 2021 at 07:33

Hi,

The site stopped working, I get a critical error. I received an email from Wordpres and I got a safe link to see what was wrong. Here is a screenshot

https://www.screencast.com/t/emjqAGXHa

Email from WordPress
https://www.screencast.com/t/6LMfBult7jD6

what do you suggest I need to do?

#313474 Copied

Norliden

Participant

December 31, 2021 at 07:48

I just had a conversation with the Host Siteground and we can see the error coming from your plugin

https://www.screencast.com/t/Y47ESjgKM

You guys should have my Admin access and FTP access. Let me know otherwise I will provide with this info again.

#313475 Copied

Olga Barlow

Support staff

December 31, 2021 at 12:25

Hello,

I can’t find FTP access, that’s why I asked that. I found WP Dashboard access but don’t know if it’s still valid because you have fatal error on the site. So, we need to remove XStore core plugin to be able to unblock site and log in to Dashboard for further assistance. So, provide us with working access to proceed.

Regards

#313498 Copied

Norliden

Participant

January 1, 2022 at 20:22

ok, no problem; I will provide information to my FTP

Let me know if you need anything else to fix this problem.

Thank you,

Please contact administrator
for this information.

#313536 Copied
Rose Tyler

Support staff

January 2, 2022 at 08:13
Hello,

We can’t connect –
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
What FTP host and port can be used?
Do you have any limits for connections from other countries?

Regards
#313541 Copied
Norliden

Participant

January 3, 2022 at 06:18

Hi Rose

Strange, I just tried it and I got in.
I’m using Filezilla.
There are no blocks for other countries, for hosts you can use norliden.com
port is 21

Siteground suggested this
“probably their FTP client is not properly configured, you can ask them to use plain FTP, and have passive mode enabled, also to provide you with their IP if the issue persist, they can see it using https://www.showmemyip.com/ from their device ”

Please contact administrator
for this information.

#313575 Copied

Rose Tyler

Support staff

January 3, 2022 at 08:47

Thanks for the reply. Fixed.

Regards

#313581 Copied

Norliden

Participant

January 3, 2022 at 20:26

Thank you for taking care of it.
Why does my mobile look different than when I look mobile version on my laptop?
It looks like a different theme for mobile.

#313601 Copied

Rose Tyler

Support staff

January 4, 2022 at 08:04

Go to Plugins > disable XStore AMP plugin.
https://www.8theme.com/documentation/xstore/amp-plugin/

Regards

#313610 Copied
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Mobile – There has been a critical error on this website

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