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Mobile Version Issues & Slow load times.

This topic has 18 replies, 4 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

olproject

Participant

July 3, 2015 at 06:04

I’ve noticed the theme does not run well on mobile devices.

I’ve tested mostly on apple products however 2 out of 3 times i look at the site on a mobile device the mobile browser (safari) read “a problem occurred with this webpage so it was reloaded”, the page than attempts to reload and most of the time crashes the browser causing the app to close. When i do get it to load it doesn’t always load the entire page only just pieces of it.

Any ideas? thanks in advance.

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17 Answers

Robert Hall

Support staff

July 3, 2015 at 07:45

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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olproject

Participant

July 3, 2015 at 18:10

Info Provided in Private, Thanks

Please, contact administrator
for this information.

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olproject

Participant

July 5, 2015 at 08:33

anything?

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Jack Richardson

Support staff

July 6, 2015 at 07:40

Hello,

Please update the theme to the latest version and WordPress as well.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

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olproject

Participant

July 7, 2015 at 01:48

So this will fix the mobile issue???

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Jack Richardson

Support staff

July 7, 2015 at 09:15

Hello,

The mobile issue should be fixed with the update. So please proceed with it.

Thank you.
Best regards,
Jack Richardson.

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olproject

Participant

July 7, 2015 at 21:57

I updated the theme on a test page & noticed non of the CSS animation works after the update. in fact it doesn’t even show up on the page?

Is this a problem with the updated version??

I can’t proceed to update my clients site without this feature working because the feature was heavily used with the design of their site.

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olproject

Participant

July 7, 2015 at 21:58

I’ve also noticed the update doesn’t retain any of the font settings.

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Jack Richardson

Support staff

July 8, 2015 at 09:33

Hello,

Please clarify what CSS animation you mean. How can we see the problem?
Please show us screenshots and give us access to the test site you’re talking about.

Best regards,
Jack Richardson.

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olproject

Participant

July 8, 2015 at 18:43

When you apply css animation to lets say a blank text box or a single image to come in during page load from right to left, or top to bottom, ect.. it doesn’t load at all. It just remains blank. When you change the setting to NO animation it appears and loads fine.

I took the test page down already, I’m currently using it for another project with a different theme.

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Eva Kemp

Support staff

July 9, 2015 at 09:09

Hello,

Could you please check css animation with default WordPress theme?
Does it work properly there?

Thank you.
Regards,
Eva Kemp.

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olproject

Participant

July 13, 2015 at 19:02

It works properly before you update to 2.0.

Once update is installed the animation on the elements no longer works & causes them to not show up at all. When you turn the animation setting on the element to “no” they re-appear however you arn’t able to apply animation to any elements with the updated 2.0 version.

Unfortunately the site is live and i am not able to show you because it would break the site & i’m not willing to do that to my client.

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Jack Richardson

Support staff

July 14, 2015 at 07:48

Hello,

As I see you didn’t update required plugins. Please download them at this link https://www.8theme.com/download-plugins/ and update the plugins via FTP.

Thank you.
Best regards,
Jack Richardson.

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olproject

Participant

August 6, 2015 at 20:03

Sorry for the late response, i’ve been out of town for awhile. Ill give this a shot

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Jack Richardson

Support staff

August 6, 2015 at 20:26

Hello,

Ok, we’re looking forward to your reply.

Best regards,
Jack Richardson.

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olproject

Participant

August 6, 2015 at 20:26

Problem Solved, Thanks

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Jack Richardson

Support staff

August 7, 2015 at 07:36

Hello,

You’re welcome.

Best regards,
Jack Richardson.

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